Customer Service Ambassador

6 days ago


Springfield, Missouri, United States Bug Zero Inc Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team at Bug Zero Inc.

This role plays a vital part in building strong relationships with clients, providing top-tier support, and promoting our services. Key responsibilities include connecting with customers, managing technician schedules, coordinating services, solving problems, assisting with Accounts Receivable, and handling administrative tasks to ensure smooth operations.

About Us

Bug Zero has been a leading provider of pest control services for over 34 years. Our mission is to protect homes and businesses through effective and reliable pest management.

Key Responsibilities:

  • Connecting with customers to understand their needs and provide exceptional support.
  • Managing technician schedules to ensure timely service delivery.
  • Coordinating services to meet customer expectations.
  • Solving problems promptly and efficiently.
  • Assisting with Accounts Receivable to maintain accurate records.
  • Handling administrative tasks to ensure smooth operations.

Requirements

To be successful in this role, you will need at least two years of customer service experience, a stable work history, and a positive attitude. Strong organizational skills, attention to detail, proficiency in MS Office, Internet/Email, and CRM software are essential. Good problem-solving skills are also required.

Compensation and Benefits

We offer competitive pay with growth incentives, estimated between $40,000 and $45,000 per year. Benefits include medical, dental, vision, and life insurance, plus a retirement plan with company match. The schedule is Monday to Friday, 8:00 AM to 5:00 PM, without weekends. We are an Equal Opportunity Employer and maintain a Drug-Free Workplace.



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