Customer Service Specialist

6 days ago


Springfield, United States Robert Half Full time

We are seeking a motivated and detail-oriented Customer Service Specialist to join a team at a leading manufacturer. The CSR will be responsible for providing exceptional customer service, managing customer inquiries, and accurately quoting orders based on customer specifications and requirements. The ideal candidate will have a strong background in customer service and an understanding of manufacturing processes to support our sales team and ensure customer satisfaction.


Responsibilities:

  • Work closely with customers to understand their product requirements and specifications.
  • Accurately prepare and provide quotes for orders based on customer needs, pricing structures, and lead times.
  • Utilize company pricing tools, systems, and software to generate accurate and competitive quotes.
  • Communicate with production teams to ensure accurate lead times and product availability for quotes.
  • Serve as the primary point of contact for customers, addressing inquiries related to product availability, order status, delivery schedules, and pricing.
  • Provide timely and effective responses to customer emails, phone calls, and online inquiries.
  • Ensure customers are kept informed throughout the quoting and ordering process.
  • Enter customer orders into the company's system after quotes are accepted.
  • Monitor and track orders to ensure on-time delivery and address any issues that arise during production or shipping.
  • Collaborate with the production and logistics teams to resolve any delays or discrepancies in customer orders.
  • Maintain accurate records of all customer interactions, orders, and quotations.
  • Prepare and send necessary documentation, including order confirmations, invoices, and shipping details.
  • Generate reports as needed for management regarding sales, order status, and customer interactions.


Qualifications:

  • 2+ years of experience in customer service, preferably in a manufacturing or industrial environment.
  • Strong understanding of manufacturing processes, products, and industry terminology.
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook), and experience with order management or ERP systems (e.g., SAP, Oracle) is a plus.



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