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Service Dispatcher
4 weeks ago
- High School or equivalent 3 years experience in customer service/dispatching.
- Proficient with computers, Windows applications (Oracle experience a plus).
- The qualified candidate will be an integral part in the continued success and growth of the Service Department.
- This position requires a high energy level with a focus toward customers and a strong desire to succeed. Good organizational skills, attention to detail and excellent communication skills are required.
- Scheduling general service calls, preparing and invoicing service calls.
- Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections
Duties:
- Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system.
- Communicate with our Service Resource Center for all service calls.
- Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed.
- Reassign work as needed, making judgments based on current workloads & priorities.
- Regular contact of customer to communicate status changes.
- Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
- Validate and perform invoicing transactions for service calls in ACE daily.
- Completed service calls to be invoiced within 48 hours.
- Maintain confidentiality of customer and employer information at all times.
- Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies.
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Customer Service Dispatcher
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Service Dispatcher
4 weeks ago
Hauppauge, United States GDKN Full timeHigh School or equivalent 3 years experience in customer service/dispatching. Proficient with computers, Windows applications (Oracle experience a plus).The qualified candidate will be an integral part in the continued success and growth of the Service Department.This position requires a high energy level with a focus toward customers and a strong desire to...
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Service Dispatcher
4 weeks ago
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Logistics Coordinator/Dispatcher
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Logistics Coordinator/Dispatcher
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Hauppauge, United States Cube Hub Inc. Full timeJob title-Service/Logistics Coordinator/DispatcherLocation-Hauppauge, NY, 11788Shift-1stContract Duration- 6 months contract-possible to extendPay Rate $20/h to $22/h High School or equivalent 3 years experience in customer service/dispatching. Proficient with computers, Windows applications (Oracle experience a plus).The qualified candidate will be an...
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Service Coordination Specialist
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Service Coordinator
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Hauppauge, United States TekWissen LLC Full timeJob DescriptionJob DescriptionOverview TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client produces electronics and HVAC equipment. The Company offers HVAC equipment, building automation, security, fire detection, batteries, and other related products, as well as building control systems,...
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Hauppauge, United States Hired by Matrix Full timeJob DescriptionJob DescriptionWhat You'll Do: Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections duties:Receive, enter, check Accounts Receivable and schedule customer phone requests for service in...
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Service Coordinator
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Service Logistics Specialist
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Hauppauge, New York, United States Cube Hub Inc. Full timePosition Title: Service Logistics SpecialistLocation: Hauppauge, NYShift: 1st ShiftContract Duration: 6 months with potential for extensionCompensation: $20 to $22 per hourQualifications: High School diploma or equivalent, with a minimum of 3 years of experience in customer service or dispatching. Proficiency in computer systems, particularly Windows...