Information Technology Service Management Consultant

2 weeks ago


Tempe, United States Prairie Consulting Services Full time

Senior Business Analyst – Problem Management

We are looking to hire a highly driven Senior Business Analyst with an ITSM Incident Management / Problem Management background.

Long term contract

Location: Tempe, Arizona

Hybrid: 3 days/ week onsite


Required Skills and Abilities:

• 7+ years of Business Analyst experience

• 3-5 years of Incident Management experience

• 3-5 years of Problem Management experience

• EXCELLENT Communication skills

• Communicating ideas and viewpoints to executives and senior management

• Acting as a liaison between business and IT groups.

• Knowledge of ServiceNow reports/reporting

• Proficiency in MS Office (Word, Excel, PowerPoint)

• Knowledge of Microsoft Visio and Access is advantageous

• Ability to create ad hoc reports to demonstrate theory/risk/finding

• Ability to build/maintain relationships with key stakeholders

• Identify innovative ways to increase IT Availability/Stability

• Creating monthly metric and performance reports

• Proven experience as a business analyst

• The ability to handle multiple projects in a fast-paced environment

• Excellent problem-solving and analytical skills

• Bachelor’s degree in business, accounting, IT or any related field

• ITIL Certified would be a plus


Please forward your resume to rsharma@prairieinc.com. Thank you.



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