Information Technology Service Management Consultant
2 weeks ago
Senior Business Analyst – Problem Management
We are looking to hire a highly driven Senior Business Analyst with an ITSM Incident Management / Problem Management background.
Long term contract
Location: Tempe, Arizona
Hybrid: 3 days/ week onsite
Required Skills and Abilities:
• 7+ years of Business Analyst experience
• 3-5 years of Incident Management experience
• 3-5 years of Problem Management experience
• EXCELLENT Communication skills
• Communicating ideas and viewpoints to executives and senior management
• Acting as a liaison between business and IT groups.
• Knowledge of ServiceNow reports/reporting
• Proficiency in MS Office (Word, Excel, PowerPoint)
• Knowledge of Microsoft Visio and Access is advantageous
• Ability to create ad hoc reports to demonstrate theory/risk/finding
• Ability to build/maintain relationships with key stakeholders
• Identify innovative ways to increase IT Availability/Stability
• Creating monthly metric and performance reports
• Proven experience as a business analyst
• The ability to handle multiple projects in a fast-paced environment
• Excellent problem-solving and analytical skills
• Bachelor’s degree in business, accounting, IT or any related field
• ITIL Certified would be a plus
Please forward your resume to rsharma@prairieinc.com. Thank you.
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