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Information Technology Support Specialist

2 months ago

Chantilly, United States CCS Global Tech Full time

Position : IT Specialist

Location : Washington, DC or Huntsville AL or Chantilly, VA

Duration : Full-time/Contract

Clearance: Top Secret


Job Description:


POSITION REQUIREMENTS

• Install desktops, portable computers, peripherals, and software products for networked,

classified and unclassified, and standalone environments.

• Detect, diagnose, research solutions, and resolve desktop and portable computer software and

hardware failures.

• Provide users with information, guidance, and instruction on use of desktop and portable

computer hardware and software.

• Analyze and assess customer service requests and provide prompt technical solutions.

• Conduct IT audits as assigned, in compliance with policies governing the administration,

utilization, and acquisition of desktop and portable computer products.

• Prepare progress/status reports and submit to team leads as required.

• Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and

appropriate manner.

• Identify and document areas for process improvements.

• Contact and effectively communicate with users by telephone, electronic communications, or in

person.

• Prepare equipment for reuse or surplus of property actions.

• Provide technical support for customers assigned to remote locations as required.

• Perform software and hardware upgrades and installations involving multiple computers,

printers, multi-printers, and peripherals.

• Coordinate the disassembly and reinstallation of IT equipment in support of office relocations

and new buildings/locations.