IT Tech Support, TS/SCI with Polygraph

1 month ago


Chantilly, United States General Dynamics Information Technology Full time

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Customer Service Support Specialist, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team. Day Shift: 6:30 am – 6:30 pm - will be required to work 12-hour day shifts and alternating weekends.

REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE:


The Contractor shall have the following required skills, certifications and demonstrated experience:

Demonstrated experience as a technical help desk position supporting various versions of the Windows platform, internet browsers, and sponsor developed applications used in a high paced business environment Demonstrated experience of multiple desktop programs, configuration and debugging techniques, such as Check_MK, Splunk dashboards, ServiceNow, SharePoint, Active Directory and sponsor developed applications Demonstrated experience managing multiple priorities, eliciting information from customer, and gathering and maintaining information related to incidents Demonstrated experience tailoring technical response to all levels of technical experience Demonstrated experience maintaining granular level documentation and preparing for various levels of technical ability and management Demonstrated experience with TCP/IP and general networking issues Demonstrated experience providing superior customer service and support Demonstrated experience resolving issues efficiently and contributing to the improvement of the infrastructure Demonstrated experience troubleshooting technical issues and applying critical thought to problems Demonstrated experience technical writing, maintaining SOPs, and communicating to a diverse population.

HIGHLY DESIRED SKILLS AND DEMONSTRATED EXPERIENCE:
Skills and demonstrated experiences that are highly desired but not required to perform the work include:

Demonstrated experience developing in ServiceNow Demonstrated experience with IBM Tivoli Service Request Manager or Jira Demonstrated experience creating and analyzing data metrics Demonstrated experience with Tableau Demonstrated experience with data mining tools Demonstrated experience with Amazon Web Services or Cloud administration Demonstrated experience with interpersonal and organization skills and working both independently and in a team environment Demonstrated experience negotiating issues, sound judgment, and decision-making Certification: SharePoint Administrator

WHAT YOU’LL NEED TO SUCCEED:

Education: Associate’s or Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. Required Experience: 8+ years of related Security Clearance Level: TS/SCI with Polygraph Location: Chantilly, VA - On Customer Site U.S. Citizenship Required

GDIT IS YOUR PLACE:

K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays

#JET
#ISPInnovativeTalent 



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