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Project Manager/ Lead Service Delivery/ Senior Project Manager
4 weeks ago
Job Title: Project Manager/ Lead Service Delivery
Location: Atlanta, GA/ Houston, TX/ St. Louis, MO (Hybrid)
Duration: 6 Months (Possibility for extension)
Job Description:
1. Client Engagement:
- Serve as the primary point of contact for clients throughout the upgrade process
- Conduct initial consultations to understand client needs and infrastructure
- Develop and maintain strong client relationships
- Work with client to plan migration schedule
2. Project Planning:
- Create detailed project plans and schedules for Windows 11 upgrades
- Identify potential risks and develop mitigation strategies
- Collaborate with clients to establish project timelines and milestones
3. Resource Management:
- Coordinate with internal teams to allocate appropriate resources for each project
- Liaise with technical staff to communicate project requirements and timelines
- Manage resource scheduling to ensure optimal utilization and project efficiency
4. Progress Tracking and Reporting:
- Implement and maintain a robust system for tracking project progress
- Provide regular status updates to clients and internal stakeholders
- Identify and address any delays or issues that may impact project timelines
5. Quality Assurance:
- Ensure all upgrades meet quality standards and comply with relevant regulations
- Conduct post-upgrade evaluations to confirm successful implementation
- Gather and analyze client feedback for continuous improvement
6. Technical Coordination:
- Work with technical teams to understand the upgrade process and potential challenges
- Facilitate communication between clients and technical staff to resolve issues
- Stay informed about Windows 11 features and compatibility with medical devices
7. Documentation:
- Maintain comprehensive project documentation
- Develop and update standard operating procedures for the upgrade process
- Prepare reports for management on project status, challenges, and successes
Must Have Skills:
- Bachelor’s degree in business administration, IT, or related field
- 10+ years of experience in project management or service delivery roles
- Strong knowledge of project management methodologies and tools
- Excellent communication and interpersonal skills
- Proven ability to manage multiple projects simultaneously
- Experience working with healthcare organizations and medical devices preferred
- Familiarity with Windows operating systems and upgrade processes
- PMP or PRINCE2 certification is a plus
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