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Technical Writer

2 months ago

Reston, United States Technology Ventures Full time

Seeking an experienced technical writer to aid in the development of comprehensive documentation in support of a robust governance model involving our device management tools. The ideal candidate will have proven success in a highly technical field, such as software development, computer science, or engineering. Also important in this role are an ability to evaluate and analyze complex information and a natural desire to help people understand it.

Objectives of this role

  • Write user-friendly content that meets the needs of target audience, turning insights into language for user success
  • Research, outline, write, and edit content, working closely with various departments to understand project requirements
  • Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation
  • Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage
  • Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
  • Evaluate current content and develop innovative methods for improvement

Required skills and qualifications

  • Two or more years of experience as an effective technical writer
  • Proven ability to quickly learn and understand complex subject matter
  • Experience in writing documentation and procedure manuals for various audiences
  • Superb written communication skills, with a keen eye for detail
  • Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content