(Entry)Technical Service

3 days ago

Cartersville, United States Hanwha Advanced Materials Georgia Full time

We are seeking a Technical Service & Development Engineer to join our team at Hanwha Advanced Materials. This role will provide on-site customer support, diagnostics, and solutions. The ideal candidate will be local to Cartersville, GA, or willing to relocate prior to starting the role and have a background in Materials Engineering, Chemical Engineering, or related disciplines.


Responsibilities:


Includes but not limited to:


  • Work with cross-functional teams (internal & at customer) to troubleshoot customer process issues and lead issue resolution efforts at the customer location in accordance with Hanwha Advanced Material’s recommended processing guidelines
  • Assist in identifying and reporting on competing product activities at customers
  • Duplicate customer processes at Hanwha Advanced Material’s laboratories to facilitate validation of new product developments, launch support, and quality issues
  • Lead productivity improvement projects and other technical development efforts at strategic customer sites
  • Learn to use analytical tools such as DMAIC and DFSS and learn problem solving skills such as GR&R, DOE and mistake proofing to resolve technical processing issues
  • Assist in developing and maintaining Hanwha Advanced Material’s troubleshooting guidelines and lessons learned database
  • Act as technical focal point at customer and Tier 1 representing the product and the company
  • Address customer problems that are related to materials
  • Coordinate technical support for analytical processes, samples, and technical meetings as needed to ensure successful commercialization and quality resolution.
  • Communicate customer feedback on products (including quality issues) to engineering, Q.C., and Account Managers.
  • Work with the Quality team to identify and resolve quality issues
  • Write Technical Reports and Visit reports
  • Travel Required: 60-70% (approximately)


Required Education and Experience

  • Bachelor’s degree in Polymer, Materials, or Chemical Engineering; other disciplines may be considered based on experience
  • Strong communication and interpersonal skills, open to listening and sharing experiences
  • Strong comprehension and utilization of MS Excel, PowerPoint, Word, & Outlook
  • Strong interpersonal and team skills
  • A demonstrated ability to effectively make decisions
  • Problem solving / analytical skills required
  • Candidate must be a highly motivated, self-starter with effective communication skills, both oral and written
  • Ability to analyze problems quickly and summarize effectively


Preferred Qualifications:

  • Prior Technical Service or Development experience
  • Bachelor’s degree in an engineering or technology field
  • Experience with ISO quality systems, practices and procedures
  • Experience in using data acquisition systems, data analysis, and reporting tools
  • One to three (1 to 3) years’ experience in film Manufacturing / PV Module Manufacturing.
  • One to three (1 to 3) years’ experience in Fill or Sheet Extrusion Processing
  • Six-Sigma certification
  • Bilingual in Korean and English

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