Technical Development and Support Specialist
5 days ago
We are seeking a highly skilled Technical Development and Support Specialist to join our team at Manufacturing Company.
Job OverviewThis is a technical role that requires strong analytical skills, problem-solving abilities, and excellent communication skills. The successful candidate will work closely with cross-functional teams to troubleshoot customer process issues, lead issue resolution efforts, and support commercial and quality organizations.
Key Responsibilities:- Work with cross-functional teams to identify and resolve customer process issues, including troubleshooting and diagnostic activities.
- Lead issue resolution efforts at customer locations, ensuring alignment with Hanwha Advanced Material's recommended processing guidelines.
- Identify and report competing product activities at customers, providing strategic insights for business growth.
- Duplicate customer processes at Hanwha Advanced Material's laboratories to facilitate validation of new product developments, launch support, and quality issues.
- Develop and maintain Hanwha Advanced Material's troubleshooting guidelines and lessons learned database.
- Act as a technical focal point at customer sites, representing the company and its products.
- Address customer problems related to materials, ensuring timely resolutions and high-quality service delivery.
- Coordinate technical support for analytical processes, samples, and meetings, driving successful commercialization and quality resolution.
- Bachelor's degree in Polymer or Chemical Engineering; other disciplines may be considered based on experience.
- Strong communication and interpersonal skills, open to listening and sharing experiences.
- Strong comprehension and utilization of MS Excel, PowerPoint, Word, & Outlook.
- Strong interpersonal and team skills, with a demonstrated ability to effectively make decisions.
- Problem-solving / analytical skills required, with a proven track record of success.
- Able to analyze problems quickly and summarize effectively, communicating complex ideas clearly.
- Prior Technical Service or Development experience, preferably in film Manufacturing/PV Module Manufacturing.
- Bachelor's degree in an engineering or technology field.
- Experience with ISO quality systems, practices, and procedures.
- Experience in using data acquisition systems, data analysis, and reporting tools.
- Six-Sigma certification, with a strong understanding of quality principles and methodologies.
The estimated salary range for this position is between $90,000 and $120,000 per year, depending on qualifications and experience.
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