Technical Service
2 weeks ago
We are seeking a Technical Service & Development Engineer who’s primary role will be to support of the commercial and quality organizations by providing on-site customer support, diagnostics, and solutions.
Responsibilities:
Includes but not limited to:
- Work with cross-functional teams (internal & at customer) to troubleshoot customer process issues and lead issue resolution efforts at the customer location in accordance with Hanwha Advanced Material’s recommended processing guidelines
- Identify and reporting on competing product activities at customers
- Duplicate customer processes at Hanwha Advanced Material’s laboratories to facilitate validation of new product developments, launch support, and quality issues
- Lead productivity improvement projects and other technical development efforts at strategic customer sites
- Use analytical tools such as DMAIC and DFSS and learn problem solving skills such as GR&R, DOE and mistake proofing to resolve technical processing issues
- Develop and maintain Hanwha Advanced Material’s troubleshooting guidelines and lessons learned database
- Act as technical focal point at customer and Tier 1 representing the product and the company
- Address customer problems that are related to materials
- Coordinate technical support for analytical processes, samples, and technical meetings as needed to ensure successful commercialization and quality resolution.
- Communicate customer feedback on products (including quality issues) to engineering, Q.C., and Account Managers.
- Work with the Quality team to identify and resolve quality issues
- Write Technical Reports and Visit reports
- Travel Required: 60-70% (approximately)
Required Education and Experience
- Bachelor’s degree in Polymer or Chemical Engineering; other disciplines may be considered based on experience
- Strong communication and interpersonal skills, open to listening and sharing experiences
- Strong comprehension and utilization of MS Excel, PowerPoint, Word, & Outlook
- Strong interpersonal and team skills
- A demonstrated ability to effectively make decisions
- Problem solving / analytical skills required
- Candidate must be a highly motivated, self-starter with effective communication skills, both oral and written
- Ability to analyze problems quickly and summarize effectively
Preferred Qualifications:
- Prior Technical Service or Development experience
- Bachelor’s degree in an engineering or technology field
- Experience with ISO quality systems, practices and procedures
- Experience in using data acquisition systems, data analysis, and reporting tools
- One to three (1 to 3) years’ experience in film Manufacturing / PV Module Manufacturing.
- One to three (1 to 3) years’ experience in Fill or Sheet Extrusion Processing
- Six-Sigma certification
- Bilingual in Korean and English
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