General Manager, Office

3 days ago

Oakland, United States Behring Co. Full time

STAK Ventures General Manager, Office & Coworking


STAK Ventures is actively seeking an experienced General Manager with a proven track record in managing an office environment. This role will oversee the overall operations and strategic direction of office towers in downtown Oakland, CA comprised of flex and traditional office spaces.   

The ideal candidate has a hospitality mindset, is detail-oriented, and a proven community leader. You will help us grow the community by creating a great member experience while leading a team and business unit with excellence. This is your opportunity to take ownership and responsibility of a mission-driven business with the complete support and experience of STAK corporate. There is a lot of growth opportunity in this position.


Responsibilities

Sales & Operations

Responsible for day-to-day operations of traditional office and coworking spaces, including: 

  • Sell memberships, offices, and meeting rooms
  • Deliver concierge customer service
  • Master the coworking software systems
  • Gracefully conduct tours and follow up with the CRM system
  • Monitor and maximize sales pipeline
  • Prioritize and plan for maximum occupancy
  • Maintain a clean and welcoming working space
  • Set sales goals and strategy
  • Monitor space utilization trends and adjust sales strategy accordingly
  • Monitor website effectiveness as a sales/marketing lead
  • Monitor and review social media strategy, output, and effectiveness
  • Work with rest of Property staff to maintain brand consistency through web presence


Community

Foster a thriving community of members and guests, through:

  • Developing relationships with members and looking out for their best interests
  • Introduce them to relevant other members
  • Understand and prioritize members’ needs
  • Design and host events
  • Host gatherings where members can meet and interact
  • Utilize social strategy (Instagram, Facebook, LinkedIn, Twitter) to maximize community scale


Finance & Reporting

The General Manager will produce weekly and monthly reports including:

  • Sales of desks, offices, and meeting rooms
  • Occupancy
  • Financial reports to the accounting team
  • Membership growth trends
  • Customer feedback and improvement analysis
  • Technology report and troubleshooting


Personnel management

  • Manage a team to achieve the community, sales, and facilities goals stated above
  • Be responsible for the professional development of each team member
  • Conduct regular meetings with the entire team to ensure members are aligned on key initiatives and performance goals
  • Hold weekly one-on-one meetings with each team member to review the status of individual tasks and goals
  • Lead regular performance reviews of team members


Qualifications

  • College graduate with a 4-year degree
  • 4-6 years experience with increasing responsibility in either a coworking or hospitality role
  • Empathetic extrovert who likes to work with people
  • Highly organized and attentive to details
  • Self-motivated and team-oriented
  • A sharp professional appearance
  • Proficient with Microsoft Office Suite 
  • Passion for the Bay Area and our entrepreneurial community
  • Hospitality experience (preferred)
  • Operations management experience (preferred)
  • Customer service experience (preferred)
  • Legally authorized to work in California


About STAK Ventures

STAK is the only ‘full stack’ real estate ecosystem that integrates luxury apartments, HQ-quality workspaces, resort-style amenities, and private car share fleets, delivering an unparalleled luxury experience for 30% less than market rate. Employers can attract leading talent to STAK’s amenity-rich, campus-in-a-tower environment while we orchestrate the housing benefits and the tax savings. At STAK, we’re on a mission to disrupt norms in real estate and democratize access to a luxury LIVE-WORK-PLAY-GO lifestyle for residents, companies, and employees.


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