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Business Development Consultant
2 months ago
Job: Business Development Consultant 3
Location-Hybrid; must go into office 1 day a week but will be increased up to 3 days a week in near future./Peoria IL
Position’s Contributions to Work Group:
- - More specific title would be a Knowledge and Insight Analyst.
- Identify knowledge article needs and drive suitable knowledge initiatives that deliver on our brand promise.
- Will lead knowledge efforts for our CLIENT Digital Support/ Contact Center Operations and will partner with 3rd party contact centers and internal partners to ensure knowledge articles are understandable and up to date..
Work environment:
Hybrid Work model
Education & Experience Required:
- - 4 year education or communication degree and 2+ years combined experience working within a contact center environment developing knowledge articles for frontline agents
- - Lets stay away from candidates with Masters Degree or Ph.D.
- - No degree and has 5+ years actual relevant experience.
Technical Skills
(Required)
- - Collaborate with team members on building front line agent processes.
- - Develop, build, and refresh knowledge articles.
- - Attend necessary business meetings.
- - Analyze customer behavior data and make recommendations.
- - Tool testing ( salesforce tool)
(Desired)
- - Customer service background a plus.
- - Experience analyzing data via Power BI dashboards and/or google analytics.
Soft Skills
(Required)
- - Must possess superior human relation skills and excellent verbal and written communication skills.
- - Internally motivated, proactive, and eager to learn.
Disqualifiers/Red Flags:
- - Must have SUPERIOR (English) verbal and written communication skills
- - Job tenure (6 mo- less than 1 year)
- - If the candidate’s current location of residence is not on resume, that resume will be DQ.
- Candidate who’s don’t already live in the Peoria or surrounding area may not be initially considered for the first round.
