Support Technician
7 days ago
Responsibilities
Operations - 70%
Real time monitoring and response of Renewable Energy power generating assets.
Perform remote troubleshooting applying Remote Operations Center Fault Handling Procedures and Special Instructions
Escalate and communicate to next level of fleet support when remote troubleshooting is not effective ensuring to provide any relevant information to aid in additional support
Interface with site team and customer operation center when observe network interruption or loss of communication between power assets and Monitoring System
Monitor the ROC notifications for customer requests during the shift and take the necessary actions immediately
Follow ROC procedures to drive standardized global practices
Proficiently communicate with internal and external customers via written and verbal communication
Document all work performed via guidelines in approved procedures and appropriate playbook via provided digital tools
People Management – 30%
Direct report responsibility, including the oversight, development, performance management, and overall well-being of a team of 5-10 people.
Own shift performance through a combination of real time team dashboard/ performance queue monitoring, team mentoring, and oversight.
Align and engage with other team leaders and management daily to address performance issues, delivery gaps, concerns and/or training & development needs where applicable.
Manage team call-off schedule and always ensure proper staffing/ coverage.
Contribute towards the ideation and development of solutions to meet client delivery expectations and drive Genpact performance.
Qualifications we seek in you
Minimum Qualifications
- • Enthusiastic and proactive team leader, with excellent people leadership skills
- • Strong understanding of business performance management, setting up KPI’s, SLA’s, and other related Performance metrics
- • Excellent written and verbal communication skills
- • Able to create & maintain relationships easily
- • Ability to think critically and make quick decisions
- • Ability to work effectively in team environment
- • Excellent problem solver, hyper logical and goal-oriented thinker
- • Excellent PC skills, experience using MS Office, MS Outlook, and Excel
- • Must be able to work variance shifts required for 24x7 operations
Preferred Qualifications/ Skills
- Experience in renewable energy generation
- Experience with industrial plant maintenance
- Experience with maintenance and troubleshooting Programable Logic Controllers (PLC’s)
Location-based Roles : This role is Work From Office in Schenectady, New York, USA
"The approximate annual base compensation range for this position is $60,000 to $64,000. The actual offer, reflecting the total compensation package plus benefits will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity."
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
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