Incident Problem Manager
4 weeks ago
Position summary:
The VP, Incident/Problem Management is responsible for a small team of incident managers that provide 24x7 support for one of the most important SIFMU’s in the US. This role will interact across the enterprise, may engage with our external clients, and will represent the company with our examining bodies specific to incident and problem management. This role is a key role in the first line of defense. The role will be at the forefront of incidents impacting our enterprise. The VP will be hands on reviewing / writing postmortems, leading the investigation and ensuring that root cause and corrective actions are captured appropriately. The role will help to evolve the problem management process, introduce trending metrics, target areas for improvement and drive a sense of continuous learning and process improvement. This role will drive the strategic direction of the function and advance to take incident management to the next level.
Qualifications required:
- 5+ Years’ experience designing and executing incident/problem management processes
- 5+ Years’ experience working in IT Service Management or senior operations role in financial services
- 5+ Years’ experience in payments landscape
- 3+ Years’ Service Now Experience
- Must be process driven, detail oriented and organized in both thought and practice
- Excellent verbal and active listening skills
- Exemplary written communication skills
- Strong analytical and problem-solving skills
- Ability to turn complexity in process or breaks into easily understandable root cause information
Qualifications desired:
- Must have a professional demeanor and be able to effectively work with internal and external customers, vendors and staff
- Managing teams (3-6 resources)
- Ability to influence without authority
- Ability to work under pressure and handle conflicting priorities
- Excellent time managements skills
- Experience with Payment technologies
- Evidence of strong documentation skills
- ServiceNow knowledge
- Strong analytical skills and leverage data to focus on improvement
Essential functions and responsibilities:
- Planning and managing support for incident management tools and processes
- Coordinating interfaces between incident management and other service management processes
- Monitoring the effectiveness of incident/ problem management and make recommendations for improvement
- Manage incidents
- Developing and maintaining incident/problem management processes and procedures
- Review incident data to analyze assigned problems
- Analyzes incident and problem tickets for correct prioritization and classification
- Investigates problems through to resolution or root cause
- Coordinates actions of other as necessary to assist with the analysis and resolution actions for problems and known errors
- Prepare reports and metrics pertaining to incident/problem management
- Managing internal or external audit activities
- Perform tabletop exercises
- Work closely with all Support Groups to mitigate re-occurrence issues
-
VP Incident/ Problem Management
2 weeks ago
Winston Salem, United States TEKsystems Careers Full time*Description:* The VP, Incident/Problem Management is responsible for a small team of incident managers that provide 24x7 support for one of the most important SIFMUs in the US. This role will interact across the enterprise, engage with our external clients, and represent the company with our examining bodies specific to incident and problem management. This...
-
VP, Incident/Problem Management
4 weeks ago
Winston-Salem, United States Techtriad Team Inc Full timeJob DescriptionJob DescriptionPosition summary: The VP, Incident/Problem Managment is responsible for a small team of incident managers that provide 24x7 support for one of the most important SIFMU's in the US. This role will interact across the enterprise, may engage with our external clients, and will represent the company with our examining bodies...
-
VP, Incident/Problem Management
4 weeks ago
Winston-Salem, United States Techtriad Team Inc Full timeJob DescriptionJob DescriptionPosition summary: The VP, Incident/Problem Managment is responsible for a small team of incident managers that provide 24x7 support for one of the most important SIFMU's in the US. This role will interact across the enterprise, may engage with our external clients, and will represent the company with our examining bodies...
-
VP Incident/ Problem Management
2 weeks ago
Winston Salem, NC, United States TEKsystems Careers Full time*Description:* The VP, Incident/Problem Management is responsible for a small team of incident managers that provide 24x7 support for one of the most important SIFMUs in the US. This role will interact across the enterprise, engage with our external clients, and represent the company with our examining bodies specific to incident and problem management. This...
-
VP Incident/ Problem Management
2 weeks ago
Winston Salem, NC, United States TEKsystems Full timeDescription:The VP, Incident/Problem Management is responsible for a small team of incident managers that provide 24x7 support for one of the most important SIFMUs in the US. This role will interact across the enterprise, engage with our external clients, and represent the company with our examining bodies specific to incident and problem management. This...
-
Incident Management Specialist
4 weeks ago
Winston-Salem, United States TechTriad Full timeVP, Incident/Problem ManagementWinston-Salem, NCFull Time - HybridPosition summary: The VP, Incident/Problem Management is responsible for a small team of incident managers that provide 24x7 support for one of the most important SIFMU’s in the US. This role will interact across the enterprise, may engage with our external clients, and will represent the...
-
Data Management VP
2 weeks ago
Winston Salem, NC, United States TEKsystems Careers Full timeThe VP, Incident/Problem Management is responsible for a small team of incident managers that provide 24x7 support for one of the most important SIFMUs in the US. This role will interact across the enterprise, engage with our external clients, and represent the company with our examining bodies specific to incident and problem management. The VP will be...
-
Safety Manager
5 days ago
Winston-Salem, North Carolina, United States Roseburg Forest Products Full timeAbout the RoleRoseburg Forest Products is seeking a highly skilled and experienced Safety Manager to join our team. As a key member of our organization, you will be responsible for developing and implementing safety programs and procedures to ensure a safe working environment for our employees.Key ResponsibilitiesDevelop and Implement Safety Programs: Create...
-
Desktop Support Technician
6 days ago
Winston-Salem, North Carolina, United States Axiom Technologies Full timeAxiom Technologies is a leading provider of global IT services, supporting medium to large-scale enterprises. Our company is dedicated to delivering exceptional service and support to our clients.We are seeking a skilled and experienced IT Support Specialist to join our team. This role will provide onsite and on-call assistance to end-users within our...
-
IT Support Specialist
1 week ago
Winston-Salem, North Carolina, United States TEKsystems Full timeJob OverviewPosition Type: ContractDuration: 3-6 MonthsRole SummaryWe are seeking a qualified candidate with a background in desktop support to become a vital part of our Tier-1 support team. This individual will be tasked with addressing various technical issues, which includes:Analyzing problems and performing effective troubleshooting.Assessing the...
-
Winston-Salem, North Carolina, United States InsideHigherEd Full timeJob SummaryWe are seeking a highly skilled Senior Reporting Analyst to join our Finance Systems team at InsideHigherEd. The successful candidate will be responsible for developing, testing, and maintaining reports and dashboards to optimize reporting, analytics, and business processes in support of our data-driven strategies.Key ResponsibilitiesReporting &...
-
Winston-Salem, North Carolina, United States InsideHigherEd Full timeJob SummaryThe Senior Communications Specialist, Crisis Management and Reputation Enhancement will play a critical role in safeguarding and enhancing Wake Forest University's ability to fulfill its mission and maintain its reputation as a leading academic institution. This position will develop and implement proactive and reactive communication strategies to...
-
Tax Manager
2 weeks ago
Winston-Salem, United States Optimum Results Staffing Full time $140,000 - $145,000Job DescriptionJob DescriptionPosition:Full-time, salariedLocation:Charlotte, NC,Raleigh, NCGreensboro, NC,Winston Salem, NCConstruction & Real Estate experience!Qualifications:CPA certification required; Bachelors and/or advanced degree in accounting; 5-8 years of experience in CPA firm setting; Experience with real estate, both commercial & residential,...
-
Tax Manager
1 month ago
Winston-Salem, United States Optimum Results Staffing Full timeJob DescriptionJob DescriptionPosition:Full-time, salariedLocation:Charlotte, NC,Raleigh, NCGreensboro, NC,Winston Salem, NCConstruction & Real Estate experience!Qualifications:CPA certification required; Bachelors and/or advanced degree in accounting; 5-8 years of experience in CPA firm setting; Experience with real estate, both commercial & residential,...
-
Blood Donor Coordinator
6 days ago
Winston-Salem, North Carolina, United States CSL Full timeJob SummaryCSL is seeking a skilled and detail-oriented Phlebotomist to join our team. As a Phlebotomist, you will play a critical role in ensuring the smooth operation of our plasma collection process.Key ResponsibilitiesPerform all aspects of the pheresis procedure and plasma collection, including donor set-up, donor monitoring, and donor disconnect, in...
-
Client Success Analyst, Information Systems
2 months ago
Winston-Salem, United States InsideHigherEd Full timeApplication Instructions:External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page. Please add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of...
-
Companion/Sitter
3 months ago
Winston-Salem, United States Home Helpers of Greensboro Full timeJob DescriptionJob DescriptionHome Helpers Home Care offices are highly rated when it comes to employee satisfaction an honor that means a lot to us. We take our commitment to families seriously, and were proud of our talented team and the work we do. Serving families in their homes is a special calling and at Home Helpers, we continually attract talented,...
-
Winston-Salem, North Carolina, United States InsideHigherEd Full timeJob SummaryThe Senior Advisor, Crisis Communications and Issues Management is responsible for safeguarding and enhancing Wake Forest University's ability to fulfill its mission and its reputation as a leading academic institution and a community committed to compassion and wellbeing.Key ResponsibilitiesDevelop and Implement Crisis Communications Strategies:...
-
Enterprise Operations Manager
21 hours ago
Salem, Oregon, United States State of Oregon Full timeJob SummaryWe are seeking a highly skilled Senior Enterprise Operations Specialist to join our team at the State of Oregon. As a key member of our Enterprise Operations team, you will play a critical role in ensuring the seamless operation of complex IT systems.Key ResponsibilitiesPlan, develop, implement, and maintain enterprise monitoring systems to...
-
End-User Support Analyst, Information Technology
2 weeks ago
Winston-Salem, North Carolina, United States InsideHigherEd Full timeClient Success Analyst OverviewThe Client Success Analyst is responsible for delivering prompt resolutions to user-related technical issues, including computer, application, and network challenges, to maintain operational efficiency. This role encompasses various support methods such as on-site assistance, electronic communication, and telephonic support to...