Customer Service Operations Supervisor

2 weeks ago

New York, United States Amerit Consulting Full time

OVERVIEW:


Our client, one of the largest Energy companies in the US providing a wide range of Energy-related products and services to its customers, seeks an accomplished Customer Service Operations Supervisor.


** TITLE: Customer Service Operations Supervisor


** LOCATION: Onsite Role @ 4 Irving Place New York, NY 10003


** DURATION: 6 Month Contract with possible extension


*** WORK SCHEDULE: Hours: 8:30 am - 5:00 pm


Pay Rate: $50.00/hr. - $55.00/hr. W2 (depending upon experience)

JOB DESCRIPTION:

  • The Customer Service Supervisor is responsible for supervising the Customer Service Representatives (CSR); plan, direct and control activities of CSRs to ensure that customers are provided with the highest quality, courteous and efficient service, and to ensure achievement of all applicable PSC, Corporate and Section goals and standards.
  • The Supervisor in Customer Assistance will supervise and direct up to 20 Customer Service Representatives, ensuring that customers are provided with the highest quality, courteous and efficient service, as well as ensuring the achievement of all applicable PSC, Corporate and Section goals and standards.
  • The Supervisor will work towards accomplishing Customer Assistance Center goals that include reducing overall costs, growing the business, satisfying customer needs and promoting a competitive market.
  • Evaluate representatives work performance, documenting reviews and feedback, as well as recommending remedial or disciplinary action when necessary.
  • Utilize available technology and apply creative solutions to improve the quality, efficiency and productivity of Customer Assistance operations.
  • Ensure uniform and consistent administration and compliance of all company practices and procedures including the Office of Diversity and Inclusion (ODI), the Company’s Code Of Conduct, environmental and safety, as well as governmental regulations.


JOB REQUIREMENTS:

Education:

  • High School Diploma/GED with 5 years of related work experience
  • Associate's Degree with 4 years of work experience.
  • Bachelor's Degree with 2 years of work experience is required.

Preferred Education/Experience:

  • Bachelor's Degree and experience with MS Word, Excel and Outlook are preferred.
  • Experience in Customer Operations.
  • Candidates may be required to submit a writing sample.
  • Strong written and verbal communication skills
  • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).


I'd love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.


Recruiter Name: Lalit Malgotra

Title: Recruiter

Email ID: lmalgotra@ameritconsulting.com



Company Overview:


Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally: as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.


Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

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