Senior CRM Salesforce Administrator

3 weeks ago

Orlando, United States Travel + Leisure Co. Full time

At Travel + Leisure Co., our mission is simple: to put the world on vacation. With a focus on vacation ownership, travel memberships, and exchange programs, we’re shaping the future of leisure travel by creating new possibilities for vacationers. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.


The Senior CRM Salesforce Administrator at Wyndham Destinations is a pivotal role within our organization, collaborating with leadership to set the CRM strategy. As a certified Salesforce Admin, you will play a hands-on role in implementing and optimizing Salesforce solution; responsible for the systematic intake of enhancements, defects, bugs, and fixing them to improve the CRM system or technology. This role requires a keen understanding of company-wide data across multiple systems and utilizing reporting tools to provide valuable insights. Additionally, the administrator will partner with cross-functional teams, systematically solving business problems and maintaining an elevated level of business acumen to offer expert advice.


How You'll Shine:

  • Collaborate with key stakeholders to align on CRM goals including teams such as:
  • IT, to ensure seamless integration of CRM systems and collectively address technical challenges
  • External vendors that provide solutions to support CRM initiatives
  • Enterprise Data Management Team, to ensure availability of clean, usable customer data
  • Implement and optimize Salesforce technology on a daily basis
  • Leverage Wyndham Destinations’ customer data to provide valuable customer insights
  • Provide on-going support to Salesforce users
  • Understand how CRM integrates with communication channels such as email, phone, and chat
  • Staying updated with the latest Salesforce releases, features, and best practices through self-learning


Examples of projects you will work on:

  • On-boarding new teams to leverage CRM technology
  • Collaborate on the development and maintenance of a customer communication preference center
  • Improving internal processes to save time and money for the organization
  • Coordinating user training sessions and creating documentation to support business needs


What You'll Bring:

  • Certified Salesforce Administrator: Proficient in configuring Salesforce to meet business requirements
  • Minimum 3 years analytic experience leveraging CRM Platform
  • Experience in CRM strategy development
  • Solid understanding of the principles of release management and user acceptance testing
  • Adaptable to evolving business requirements and technology landscape
  • Proficient in creating meaningful reports and dashboards
  • While not required, familiarity with basic development concepts can be beneficial


How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
  • Wish day paid time to volunteer at an approved organization of your choice
  • 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
  • Legal and identify theft plan
  • Voluntary income protection benefits
  • Wellness program (subject to provider availability)
  • Employee Assistance Program


Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

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