Support Engineer
7 days ago
Our client, a multinational technology company, engaged in e-commerce, is looking for a full-time Support Engineer to join their team This is an 100% remote and an 11-month contract role.
This Support Engineer is responsible for providing technical support and guidance to customers on preventing software vulnerabilities. The Support Engineer troubleshoots issues, provides step-by-step guidance, and ensures customers can effectively address security vulnerabilities in their environment.
*** This starts as a 11-month contract opportunity ***
Required Skills & Experience
- 2-5 years of experience in a technical support or IT operations role
- Strong understanding of computer systems, software, and security concepts
- Familiarity with common vulnerability types and remediation techniques
- Excellent problem-solving and troubleshooting abilities
- Effective communication skills, both verbal and written
- Ability to translate complex technical information into clear, actionable guidance for customers
- Familiarity with vulnerability management tools and processes
- Experience providing remote support and working with customers virtually
Desired Skills & Experience
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Professional certifications in cybersecurity, IT support, or software development
- Prior experience in the vulnerability management or information security domain
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