Support Engineer

7 days ago


Seattle, United States Motion Recruitment Full time

Our client, a multinational technology company, engaged in e-commerce, is looking for a full-time Support Engineer to join their team This is an 100% remote and an 11-month contract role.


This Support Engineer is responsible for providing technical support and guidance to customers on preventing software vulnerabilities. The Support Engineer troubleshoots issues, provides step-by-step guidance, and ensures customers can effectively address security vulnerabilities in their environment.



*** This starts as a 11-month contract opportunity ***


Required Skills & Experience

  • 2-5 years of experience in a technical support or IT operations role
  • Strong understanding of computer systems, software, and security concepts
  • Familiarity with common vulnerability types and remediation techniques
  • Excellent problem-solving and troubleshooting abilities
  • Effective communication skills, both verbal and written
  • Ability to translate complex technical information into clear, actionable guidance for customers
  • Familiarity with vulnerability management tools and processes
  • Experience providing remote support and working with customers virtually


Desired Skills & Experience

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • Professional certifications in cybersecurity, IT support, or software development
  • Prior experience in the vulnerability management or information security domain


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