Support Specialist

1 month ago


Seattle, Washington, United States Aldridge Full time
Job Overview

Aldridge is seeking a skilled and enthusiastic Support Engineer to join our team. As a Support Engineer, you will be responsible for providing technical support and troubleshooting services to our clients.

Key Responsibilities
  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot advanced technical issues, including firewalls, switches, servers, and cloud environments
  • Communicate regularly with assigned clients to ensure service quality meets client expectations
  • Provide critical incident management and be the interface between clients and technical teams within the company during outages and other major events
  • Prioritize and manage several open issues at one time
  • Document and follow up with clients to ensure their IT systems are fully functional after troubleshooting
Requirements
  • 3-5 years of successful Helpdesk/Desktop Support experience, preferably in MSP environment
  • Ability to work from home and travel to client sites
  • Advanced technical troubleshooting experience, recognizing and resolving issues in a number of IT environments
  • Strong proficiency in end-customer communication skills, including phone, remote, and in-person meetings
  • Professional IT Certifications such as MCSA or MCSE (Microsoft 365 & Azure), Cisco CCNA, CCNP, CCIE, or VMware VCP are ideal
What We Offer
  • Competitive salary and incentive plan
  • Generous employer contribution for health benefits package
  • 401k matching
  • 4 weeks PTO per year, plus additional days for community service
  • Company swag upon onboarding
  • Continuous training and avenues for professional development
  • FREE SNACKS AND BEVERAGES

EOE/M/F/D/V

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