Support Specialist
1 month ago
Aldridge is seeking a skilled and enthusiastic Support Engineer to join our team. As a Support Engineer, you will be responsible for providing technical support and troubleshooting services to our clients.
Key Responsibilities- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot advanced technical issues, including firewalls, switches, servers, and cloud environments
- Communicate regularly with assigned clients to ensure service quality meets client expectations
- Provide critical incident management and be the interface between clients and technical teams within the company during outages and other major events
- Prioritize and manage several open issues at one time
- Document and follow up with clients to ensure their IT systems are fully functional after troubleshooting
- 3-5 years of successful Helpdesk/Desktop Support experience, preferably in MSP environment
- Ability to work from home and travel to client sites
- Advanced technical troubleshooting experience, recognizing and resolving issues in a number of IT environments
- Strong proficiency in end-customer communication skills, including phone, remote, and in-person meetings
- Professional IT Certifications such as MCSA or MCSE (Microsoft 365 & Azure), Cisco CCNA, CCNP, CCIE, or VMware VCP are ideal
- Competitive salary and incentive plan
- Generous employer contribution for health benefits package
- 401k matching
- 4 weeks PTO per year, plus additional days for community service
- Company swag upon onboarding
- Continuous training and avenues for professional development
- FREE SNACKS AND BEVERAGES
EOE/M/F/D/V
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