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Bank IT Officer
2 weeks ago
JOB SUMMARY
Monitor and maintain computer systems and network of the branch; provide technical support to and coordinate with other system related projects and services.
PRINCIPAL DUTIES & RESPONSIBILITIES
- Provide basic technical support to IT Helpdesk activities including issue response, systems, process and planning
- Provide technical guidance and expertise to users with application, service and hardware difficulties
- Troubleshoot server and network problems
- Set up all new computers and perform all security updates\patches
- Document any network or PC-resolution for future references
- Manage EPO Endpoint Protection and Data Loss Prevention tools, implement technical controls and help establish security policies
- Installing patches and updates to all servers, workstations, network devices and printers.
- Provide Security Awareness training bank-wide
- Assist in documentation for auditors and examiners during annual reviews
- Coordinate with system user to update application, enhance system functions and report and fix and troubleshoot system errors
- Participate in the design, development and implementation of complex applications, often using new technologies and new branch banking system
- Ensure that all printers and fax machines are working properly
- Conduct annual disaster recovery BCP drill
- Communicate with head office as well as various vendors for IT support
JOB SPECIFICATION
Experience:
3 years of experience in bank IT support
Education & Professional Qualifications:
College degree or above
Skills/Knowledge:
Highly skilled in installing and configuring computer systems, diagnosing hardware/software faults and solving technical and applications problems
Strong problem solving capabilities
Excellent collaborating skills with external service providers to ensure system operation and safety
Ability to manage a project and its budget
Working knowledge of VMware, SonicWall, Trellix EPO, MS SQL & Active Directory.
Understanding of core internet technologies – including but not limited to DHCP, DNS, SMTP, TCP/IP
Excellent verbal and written communication skills in English (communication in Chinese is a plus)
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