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Bank IT Officer

3 months ago

Newport Beach, United States At Work Personnel Service Full time

JOB SUMMARY

Monitor and maintain computer systems and network of the branch; provide technical support to and coordinate with other system related projects and services.

PRINCIPAL DUTIES & RESPONSIBILITIES

  • Provide basic technical support to IT Helpdesk activities including issue response, systems, process and planning
  • Provide technical guidance and expertise to users with application, service and hardware difficulties
  • Troubleshoot server and network problems
  • Set up all new computers and perform all security updatespatches
  • Document any network or PC-resolution for future references
  • Manage EPO Endpoint Protection and Data Loss Prevention tools, implement technical controls and help establish security policies
  • Installing patches and updates to all servers, workstations, network devices and printers.
  • Provide Security Awareness training bank-wide
  • Assist in documentation for auditors and examiners during annual reviews
  • Coordinate with system user to update application, enhance system functions and report and fix and troubleshoot system errors
  • Participate in the design, development and implementation of complex applications, often using new technologies and new branch banking system
  • Ensure that all printers and fax machines are working properly
  • Conduct annual disaster recovery BCP drill
  • Communicate with head office as well as various vendors for IT support

JOB SPECIFICATION

Experience:

3 years of experience in bank IT support

Education & Professional Qualifications:

College degree or above

Skills/Knowledge:

Highly skilled in installing and configuring computer systems, diagnosing hardware/software faults and solving technical and applications problems

Strong problem solving capabilities

Excellent collaborating skills with external service providers to ensure system operation and safety

Ability to manage a project and its budget

Working knowledge of VMware, SonicWall, Trellix EPO, MS SQL & Active Directory.

Understanding of core internet technologies including but not limited to DHCP, DNS, SMTP, TCP/IP

Excellent verbal and written communication skills in English (communication in Chinese is a plus)