Information Technology Analyst

1 week ago

Simi Valley, United States Amtec Inc. Full time

JOB TITLE: Digital & IT Analyst


1st shift

Pay Rate: $30/hr



JOB DESIGNATION

  • The Digital & IT Analyst will work on both Infrastructure and Applications solutions projects while providing endpoint support to IT users in Simi Valley
  • Installation, maintenance, and general support of both hardware & software critical for day-to-day business operations, on the production floor
  • Configurations and implementation of Applications solutions to improve process efficiency
  • Backup production workstations and building an asset inventory and knowledge base of production data, software and hardware solutions.
  • Documentation of variety of IT processes and applications solutions including IT Services catalog


JOB CORE RESPONSIBILITIES

  • • Partner with various business depts. to build and configure application solutions to improve overall process efficiency
  • • Build asset Inventory and catalog data, software and IT hardware in production area
  • • Collaborate with Engineering and production team to document IT solutions and interfaces with production equipment/systems
  • • Backup/Image all workstations on the production floor as required
  • • Install and/or upgrade software solution on production workstations as needed
  • • Perform troubleshooting using basic diagnostic techniques
  • • Build/Install workstations, IT equipment or software applications as needed under guidance/supervision of division IT team
  • • Supports IT team on daily operations by learning and participating in a variety of activities.
  • • Analyze and troubleshoot system issues, identify root causes, and implement remedial actions, as required
  • • Build IT services catalog in order to provide better visibility and understanding of IT services to users
  • • Consistent exercise of independent judgment and discretion in matters of significance
  • • Regular, consistent and punctual attendance is required.


JOB SPECIFICATIONS

Education: Bachelors degree in computer science, information systems, or related area or equivalent

Certifications: Microsoft Certified Professional and CompTIA certifications

Years Experience: 2 years of experience in an information technology role or related discipline in a support or service role, actively interacting with customers on a regular basis

• Hands-On experience in the following areas -

o Maintenance and support of computer hardware or related equivalent experience.

o Configuration and implementation of business applications, reporting & Analytics solution including Jira, Power BI etc. preferred

o Experience with Software development and scripting languages including SQL and Shell scripting

o Manufacturing environment, preferred.


Skills:

  • • Strong customer service orientation.
  • • Proficiency in English language, including speaking, reading, and writing.
  • • Ability to apply innovative thinking toward problem resolution.
  • • Ability to handle sensitive information confidentially.
  • • Strong written and verbal communication.
  • • Detail-oriented with excellent organizational and time management.
  • • Ability to work in a fast-paced environment and manage multiple priorities.
  • • Willingness to learn and take initiative.
  • • Self-starter with the ability to work independently, collaboratively, and in a team environment.

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