Information Technology Specialist

1 day ago

Simi Valley, California, United States Amtec Inc. Full time
Job Title: Digital & IT Analyst

Amtec Inc. is seeking a highly skilled Digital & IT Analyst to join our team.

Job Summary:

The Digital & IT Analyst will be responsible for providing technical support and solutions to our IT users in Simi Valley. This includes installation, maintenance, and general support of hardware and software critical for day-to-day business operations.

Key Responsibilities:

  • Partner with various business departments to build and configure application solutions to improve overall process efficiency.
  • Build and maintain asset inventory and catalog data, software, and IT hardware in production areas.
  • Collaborate with Engineering and production teams to document IT solutions and interfaces with production equipment/systems.
  • Backup and image all workstations on the production floor as required.
  • Install and/or upgrade software solutions on production workstations as needed.
  • Perform troubleshooting using basic diagnostic techniques.
  • Build/install workstations, IT equipment, or software applications as needed under guidance/supervision of the division IT team.
  • Support the IT team on daily operations by learning and participating in a variety of activities.
  • Analyze and troubleshoot system issues, identify root causes, and implement remedial actions as required.
  • Build an IT services catalog to provide better visibility and understanding of IT services to users.

Requirements:

  • Bachelor's degree in computer science, information systems, or a related area or equivalent.
  • Certifications: Microsoft Certified Professional and CompTIA certifications.
  • 2 years of experience in an information technology role or related discipline in a support or service role, actively interacting with customers on a regular basis.
  • Hands-on experience in the following areas:
    • Maintenance and support of computer hardware or related equivalent experience.
    • Configuration and implementation of business applications, reporting, and analytics solutions, including Jira and Power BI.
    • Experience with software development and scripting languages, including SQL and Shell scripting.
    • Manufacturing environment, preferred.

Skills:

  • Strong customer service orientation.
  • Proficiency in English language, including speaking, reading, and writing.
  • Ability to apply innovative thinking toward problem resolution.
  • Ability to handle sensitive information confidentially.
  • Strong written and verbal communication.
  • Detail-oriented with excellent organizational and time management.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Willingness to learn and take initiative.
  • Self-starter with the ability to work independently, collaboratively, and in a team environment.

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