General Manager

4 weeks ago

San Francisco, United States Omakase Restaurant Group Full time

Prelude is hiring a dynamic General Manager to oversee all business activities including restaurant operations, productivity, quality of goods and high customer service standards. This position is responsible for the daily operations of the restaurant and will be responsible for the hiring, training, and supervision of front of the house staff in delivering an exceptional guest experience.


Essential Functions include but may not be limited to:

  • Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.
  • Responsible for ensuring all financials and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company procedures.
  • Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas; compliance with operational standards, company policies, federal/state/local laws, and ordinances.
  • Responsible for ensuring consistent high quality of food preparation and service.
  • Estimate food and beverage costs; work with Operations team for efficient provisioning and purchasing of supplies; supervise portion control and preparation to minimize waste.
  • Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
  • Ensure proper security procedures are in place to protect employees, guests and company assets.
  • Ensure a safe working and guest environment to reduce the risk of injury and accidents; complete accident reports promptly in the event that a guest or employee is injured.
  • Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.
  • Provide direction to employees regarding operational and procedural issues.
  • Supervision, development and, when necessary, termination of employees; maintain an accurate and up-to-date plan of restaurant staffing needs.
  • Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.
  • Provide strong presence in the local community and vendors; maintain a high level of community involvement by restaurant and personnel.
  • Assist clients with menu selections, and collaborate with Chef on pricing, food presentation and execution.

Qualifications

  • Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up.
  • Be well-groomed at all times.
  • Excellent interpersonal skills, and communication proficiency, both written and verbal.
  • Displays technology capacity (phones, computers, apps, software, photocopiers, etc).
  • Must be flexible and able to handle last minute changes.
  • Minimum 4 years’ experience in fine dining service.
  • Management experience and / or wine program management experience preferred.
  • Strong understanding of food ingredients, cooking techniques, and flavor pairings.
  • Strong working knowledge of wine, spirits, and beverages.
  • Strong understanding of dining room dynamics
  • California Food Handler's Card

Work Environment

This job mainly operates on the floor during restaurant hours, with occasional travel required to attend meetings and events, or to fulfill other duties as needed.

Physical Demands

The physical demands described here are representative of those that must be met by the General Manager to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the General Manager is regularly required to stand, walk, sit, talk or hear. Frequently it is required to use hands and arms to reach, handle, or feel objects, tools, or controls. The Accounting Manager is occasionally required to stoop, kneel, crouch, or crawl.

The General Manager must be able to lift and/or move up to 50 pounds, be able to work in a sitting position for long periods of time.

The duties of this position may change from time to time. Omakase Restaurant Group reserves the right to add or delete duties and responsibilities at the discretion of Omakase Restaurant Group or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all inclusive.

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