General Manager
1 month ago
The General Manager is responsible for the day-to-day operation of the hotel with an emphasis on sales, financial management, quality assurance, and employee experience and guest satisfaction. Responsibilities: • Establish strong relationships, internal and external • Supervise and develop the performance of all hotel operating departments. • Create, implement and ensure full compliance with operating controls, SOP’s, policies, procedures, and service standards • Responsible for handling all guest concerns and complaints and issues including prompt investigation and resolution • Promote hotel in industry or trade organizations • Ensure regular upkeep, repair, and overall general maintenance of hotel and system of ongoing maintenance of facilities and equipment • Regular personal inspection of guest rooms, public areas, back of house. Assure that written lists are developed of corrective actions required for implementation by housekeeping, maintenance and operating departments • Guest service through leadership and example, establish a friendly, courteous, service-oriented approach to guests that is exhibited by all hotel employees • Establish and implement guest service standards for all departments, periodically review, identify problems, and corrective actions • Regular review of Front Office results in order to maximize room revenue. • Identify problem areas and initiate solutions • Monitor sales levels in order to take steps to reverse negative sales trends • Manage ongoing profitability of the hotel, ensuring revenue, payroll, cost of sales, and operating costs and goals are met if not exceeded • Develop and implement cost savings initiatives and strategies • Profit and Loss analysis and management • Prepare and present in partnership with VP of Operations monthly ownership recap • Ensure that monthly financial outlooks for Rooms, Food & Beverage, and Sales are on target and accurate. Review and identify areas of concern and develop plans to address as needed • Work with Sales and Revenue Management teams to maximize room yield and hotel revenue through innovative sales practices and yield management programs • Assist with procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services as necessary • Monthly forecasting of operating staff and cost expenditures • Monthly review of financial statements in order to correct problems, assure spending is in line, and to plan for future business • Review and approve all expenses in "other expense" categories in all departments • Regularly review all major expenses to assure that monies are wisely expended Qualifications: • Minimum of 5 years progressive combined experience in 3 or 4-star hotel or hospitality organization, with a minimum of 3 years in a leadership role (General Manager, Assistant General Manager, Director of Operations, Hotel Manager, etc.) • Experience in Lifestyle Brand • Excellent and fluent knowledge of all aspects of hotel business management including sales, front and back of house operations, food & beverage operations, P&L and financial management, capital projects, and facilities management • Knowledge and experience in computers including Microsoft Excel, Word, PowerPoint • Knowledge of Federal, State, and Local legislation related to hotel operations is a must • Excellent and efficient time management skills and ability to prioritize workload • Excellent interpersonal skills and ability to establish and maintain effective relationships with other management staff and employees • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems, complaints, and concerns as necessary • Ability to present facts and recommendations effectively in oral and written form • Ability to communicate effectively with employees, management, clients, and vendors as necessary • Able to work a flexible schedule in order to accommodate business levels • Demonstrated Entrepreneurial Skill • Savvy/Business Minded • Must be eligible to work in the USA Compensation: $90,000
• Establish strong relationships, internal and external • Supervise and develop the performance of all hotel operating departments. • Create, implement and ensure full compliance with operating controls, SOP’s, policies, procedures, and service standards • Responsible for handling all guest concerns and complaints and issues including prompt investigation and resolution • Promote hotel in industry or trade organizations • Ensure regular upkeep, repair, and overall general maintenance of hotel and system of ongoing maintenance of facilities and equipment • Regular personal inspection of guest rooms, public areas, back of house. Assure that written lists are developed of corrective actions required for implementation by housekeeping, maintenance and operating departments • Guest service through leadership and example, establish a friendly, courteous, service-oriented approach to guests that is exhibited by all hotel employees • Establish and implement guest service standards for all departments, periodically review, identify problems, and corrective actions • Regular review of Front Office results in order to maximize room revenue. • Identify problem areas and initiate solutions • Monitor sales levels in order to take steps to reverse negative sales trends • Manage ongoing profitability of the hotel, ensuring revenue, payroll, cost of sales, and operating costs and goals are met if not exceeded • Develop and implement cost savings initiatives and strategies • Profit and Loss analysis and management • Prepare and present in partnership with VP of Operations monthly ownership recap • Ensure that monthly financial outlooks for Rooms, Food & Beverage, and Sales are on target and accurate. Review and identify areas of concern and develop plans to address as needed • Work with Sales and Revenue Management teams to maximize room yield and hotel revenue through innovative sales practices and yield management programs • Assist with procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services as necessary • Monthly forecasting of operating staff and cost expenditures • Monthly review of financial statements in order to correct problems, assure spending is in line, and to plan for future business • Review and approve all expenses in "other expense" categories in all departments • Regularly review all major expenses to assure that monies are wisely expended
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