MSP Program Specialist

3 weeks ago

Savannah, United States Workspend Inc. Full time

Company Overview:

Workspend is a leading global provider of contingent workforce management solutions for Fortune 500/Global 2000 clients. Workspend is one of the fastest growing companies in the industry and currently supports over 40 clients to manage their temporary workforce and total talent solutions. Workspend is an innovative company and we are using the latest innovative technologies to disrupt the workforce industry.



Position Summary:

The goal of the MSP Program Specialist is to consistently drive client and supplier satisfaction and maintain program efficiencies. The role of an MSP Program Operations Lead is dynamic and requires a flexible individual to engage in a wider variety or functions, projects and tasks. The ideal candidate has broad knowledge of the MSP/VMS industry and open to a wide range of projects within Client. Examples include daily contingent labor transaction processing, procure-to-pay SOW processing, assisting with implementations of MSP/VMS, program refresh projects, market research along with developing and maintaining client/supplier relationships. Ideal candidates will function well in a team environment along with being able to work independently.



Essential Job Responsibilities:

  • Support full procure to pay process for multiple accounts
  • Manage Data in VMS and associated systems
  • Partner with leadership to implement new MSP/VMS programs and VMS transitions
  • Ensures that project/department milestones are met while adhering to approved timelines.
  • Extensive knowledge of department processes.
  • Work with program teams to ensure delegation of work and service coverage
  • Provide recommendations for program improvement and efficiency
  • Point of escalation for issue resolution for clients and suppliers
  • Provide initial and on-going training to team members, clients and suppliers
  • Lead regular client meetings with internal / External stakeholders
  • Work with the accounting team to ensure invoicing and supplier payment process if performing without error or delay
  • Any other duties as assigned by manager



Job Requirements:

  • 3-4+ years of experience within the Staffing Industry, MSP, or Procurement Industry
  • Experience with Fieldglass, Beeline, or comparable VMS is not required but preferred.
  • MSP/VMS program implementation experience such as advocating for client priorities, spotting opportunity for growth and automation while maintaining service level agreements.
  • Meet or exceed client KPIs and attain expected goals and results
  • Knowledge of staffing supplier MSP contract language and requirements
  • Minimum 1-2 years of experience as an Account Manager, Customer Satisfaction, Program Management, Account Executive, or any other relatable role.
  • Excellent written and verbal communication skills REQUIRED.
  • Ability to communicate effectively via phone and email REQUIRED
  • Effective use of computer software such as Microsoft Office.
  • Proven top-notch customer satisfaction
  • Career driven individual looking to broaden knowledge and opportunities in the MSP/VMS industry.
  • Ability to multi-task and consistently meet deadlines
  • Excellent presentation skills
  • Bachelor’s Degree Preferred.


Workspend is an EEOE. Workspend offers an entrepreneurial culture and endless opportunity to grow for the right and motivated individuals. Looking for candidates who are driven and are looking to grow to next level in their careers. Should be responsible and take ownership.


Workspend offers an attractive compensation package and benefits that include health/dental insurance, flexible paid time off and other benefits.

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