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Field Service Technician

4 months ago

Elmhurst, United States Espresso Services Inc. Full time

ESI was founded as a technical coffee service company in 1989; setting the standard for service quality and customer support in the specialty coffee industry. Today, ESI remains locally owned and operated, and is a leader in the specialty coffee industry. Our goal is to help our customers serve a high quality and consistently prepared coffee beverage through technical excellence.

Experience is a plus, but what really matters is your drive and curiosity. We want someone who’s passionate about problem-solving and eager to take on new challenges. Our team of service technicians are factory-certified pros with an average of over a decade in the field—you'll be in good company.


Your Responsibilities

The essential functions include, but are not limited to the following:

  • Travel the region to install, repair, and maintain espresso machines, coffee brewers, grinders, and other specialty coffee equipment.
  • Utilize a company issued iPad to track time and materials in the FieldAware app, our field service management software.
  • Keep customers in the loop with timely updates on repair status and estimated timeframes.
  • Making sure your company provided service vehicle is neat, organized, and well-stocked.
  • Contribute to a tidy and efficient shop environment.
  • Participate in a weekly on-call rotation for after-hours service.
  • Assist other service technicians with installations and parts delivery.

Minimum Qualifications

  • High school diploma or general education degree (GED).
  • Valid driver's license with the ability to be insured.
  • Time management.
  • Customer service skills.
  • Oral and written communication skills.
  • Troubleshooting skills.
  • Ability to be a team player.

Preferred Qualifications

  • Working knowledge of multimeter use.
  • Vo-Tech school degree; or one to two years related experience with electrical and hydraulic systems.
  • Experience with Google Workspace (Gmail, Chat, Drive, Calendar) .
  • Experience in the coffee industry.

Position Benefits

  • Bring your own device policy with $30 per pay period cell phone reimbursement.
  • Take home service vehicle with a gas card.
  • Productivity bonuses which average an extra $2 an hour for technicians.
  • Company issued credit card for business related expenses including tools.
  • We do not expect our technicians to pay for anything out of pocket.
  • In house technical support provided by our highly experienced technicians.
  • We average 10 years of experience across the service team.
  • Pay Range $22 - $28/hr

ESI as an Employer

  • Medical & dental insurance.
  • Retirement account matching.
  • Generous vacation policy & paid holidays.
  • Company paid life insurance & long term disability.
  • Ongoing career development & training.
  • Educational assistance program that reimburses tuition.
  • Discounts on products from our sister company, Intermix Beverage.