Network Field Technician

3 weeks ago


Elmhurst, United States Beacon Hill Full time

Job Description:

Our Client located in Elmhurst, Illinois seeks a highly qualified, motivated individual to fill an open, contract to hire position of Network Field Technician.


The Field Technician position reports to the Service Supervisor and is responsible for repairing mission-critical wired and wireless network communications equipment around the Chicago area.


Candidates should possess strong analytical, problem solving, and communication skills. Candidates should also be capable of taking initiative and working independently, as well as working in a team environment. Additionally, candidates should have a minimum of an associate’s degree in electronics, computer technology, networking, or a related field or at least two years of experience working in the wireless communications, computer, or networking field. On-the-job training will be supplied as well as further system specific training will be given.


Essential Job Functions:

  • Taking and responding to field service calls in a timely manner
  • Meeting with customers at times to discuss issues and resolutions related to their service call
  • Communicating regularly with Dispatch regarding repair and to escalate support where needed
  • Utilizing problem-solving skills to properly diagnose problem
  • Ensuring service issue fully resolved and customer confirmation of resolution before leaving site
  • Maintaining and submitting proper and complete repair records
  • Performing any other duties as assigned

Job Requirements:

  • Ability to work 40 hours per week
  • Ability to work overtime if needed
  • Ability to periodically travel with overnight stay(s).
  • Available to be in 24x7 on-call rotation
  • A valid driver’s license with a good driving record
  • Must clear a background check and drug screen
  • Proficiency in the English language including proper usage, spelling, punctuation, and grammar
  • Ability to understand networking
  • Knowledge of basic electrical systems
  • Strong analytical and problem-solving skills
  • Ability to learn using test equipment
  • Ability to follow written and verbal instructions
  • Ability to follow company policies and procedures
  • Ability and openness to learn new technologies and applications
  • Efficiency working with computers and computer software / data entry programs (e.g. Windows, Microsoft Office, etc.)

Benefits:

  • Great working environment
  • Factory training
  • On the Job Training
  • Company vehicle as required
  • 401K/Retirement Plan
  • Medical/Dental Insurance
  • Life Insurance
  • Ten Paid Holidays
  • Paid Sick / Personal Business Days
  • Paid Vacation
  • Flexible Benefits
  • Uniform shirts/outerwear


Compensation:

  • Competitive hourly wage (based on experience)



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