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Ecommerce Marketplace Specialist
4 months ago
ESC has an exciting opportunity for a MarketplaceSpecialist to support our premier ecommerce client’s growing marketplace operations. The Marketplace Specialist assists with core functions in operating, maintaining and growing an e-commerce marketplace, including reviewing product content, seller onboarding and support, and troubleshooting.
ACCOUNTABILITIES
SELLER SUPPORT
- Help manage the company’s marketplace platform (Mirakl) for resolving errors, accepting items, and product upload errors
- Act as the gatekeeper for potential products to be sold on the ecommerce site.
- Educate sellers on using Mirakl for product uploads, updating price and inventory, and fulfillment
- Answer questions from sellers about the business policies for the company’s Marketplace
INTERNAL SUPPORT
- Work with internal teams to setup approved products for sale on the ecommerce site
- Work with cross-functional teams to execute improvements to grow and improve user experience
- Assist with the return process for marketplace orders
QUALIFICATIONS REQUIRED
Experience in digital, merchandising, or other relevant experience
Organized and detail-oriented
Problem solver with an analytical approach
Great interpersonal skills
PREFERRED
Bachelor’s Degree
Experienced in e-commerce marketplaces such as Amazon, Walmart, and eBay