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Information Technology Program Director

2 months ago

Davie, United States Seminole Hard Rock Support Services Full time

We are looking for a seasoned Program Director with extensive experience in Workday implementations who will help bring Hard Rock’s mission to life and passionately oversee the efforts that bring the best of Hard Rock to our Consumers and Employees.


We are looking for a servant leader who can drive clarity and ensure that priorities are clear and that plans are aligned and consistent with the goals of the business and our technology. As a program leader, you must be able to influence, instill trust, and gain the confidence of our technology teams and business partners. Fostering effective teamwork will be key and your ability to build cohesive teams to achieve common goals will be critical to your success. In this role, you must be able to navigate ambiguity, connect the dots, and understand the broader strategy of Information Technology and the business - seeing ahead to future possibilities and translating strategy program execution, enabled by effective technology business operations.


You will as part of the PMO team be an active participant and leader of the portfolio of investment and operational initiatives & programs for Hard Rock, utilizing the operating frameworks, tools and best practices used across the Enterprise to ensure seamless ways of working in managing our collective technology portfolio. Planning, budgeting, and executing the Technology roadmap and portfolio is at the core of what this team will do and our success.


This role requires strong analytical and problem-solving skills needed to lead program management responsibilities, for executing cross-functional, end-to-end program delivery processes and delivering technology capabilities to our Consumers and employees, who are at the center of everything we do. At times, you may even find yourself leading major initiatives. The ability to implement program management principles and tools, new ways of working (including Waterfall, Agile, and Hybrid) and work within these frameworks will be critical in working across both Technology and Business teams.


KEY COMPETENCIES:

* Workday implementation expertise: Demonstrated experience successfully running complex Workday implementations for large-scale organizations with complex structures

* Functional knowledge: demonstrated experience, deep understanding and knowledge of program, portfolio, and project management, as well as Product Development Lifecycle (PDLC), Waterfall, Agile, and Hybrid planning & execution methodologies

* Program management: strong strategic, analytical, and problem-solving skills to oversee program/product development, manage dependencies, and prioritize across roadmaps

* Cross-functional expertise: understanding of cross-functional operational priorities in order to facilitate cross-functional discussions and drive alignment among cross-functional stakeholders. Ability to manage and/or oversee cross-functional key program areas, working collaboratively with and influencing senior leadership. Ability to communicate, influence and build relationships across teams and leadership.

* Communication expertise: ability to develop and articulately present materials to senior leadership that aligns priorities of Technology and Business

* Operations management: rigorous operational leadership experience managing business operations including contingent labor, function-specific data needs & reporting, and function-specific engagement on content development

* Functional planning: capable of supporting the development of key strategic initiatives, functional alignment and planning, and technical asks, as well as the ability to translate and communicate them to diverse and critical audiences

* Program reporting & risk management: proven experience building program plans and leveraging various tracking tools & processes to regularly report program status & health; ability to identify, manage, & report program risks and associated mitigation plans

* Dependency management: ability to assess, understand and manage program dependencies including coordinating teams and resources needed to execute

* Financial planning & management: strong forecasting, reporting, & management of organization’s budget inclusive of fixed & variable costs

* Drives measurable results and influence others towards business objectives, regardless of reporting structure


KEY RESPONSIBILITIES:


* Lead a highly motivated, robust team which owns driving large-scale projects and programs to successful outcomes

* Cultivate a culture of inclusion and promote a growth mentality among teams and collaborators

* Hold cross-functional partners accountable when there is a need to scope flexible engineering solutions quickly and efficiently in order to meet the consumer need

* Act as a mentor, thought partner, and Agile evangelist across the business in service to the consumer

* Set the tone of operations by encouraging and modeling a culture of trust and collaboration

* Contribute to the maintenance and execution of the Technology and Business Strategic Roadmaps

* Plans, schedules, and drives delivery of programs, using waterfall, agile, and hybrid methods as appropriate

* Actively participate in the strategic planning lifecycle and develop and manage the portfolio needed to execute our annual operating plans

* Comprehensive budgeting to include forecasts & actuals

* Manage program wide communication

* Portfolio, program, and operational status & health reporting

* Establishing Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) to measure execution & delivery success


WHAT YOU BRING:


* Bachelor’s degree

* 8+ years proven ability in program and portfolio management, product management or technical leadership

* 5+ Workday implementations in complex, large-scale organizations

* 6+ years of people management experience leading global distributed teams

* Understanding of program and portfolio management best practices and tools

* Experience preferred using tools such as JIRA, Confluence, Asana, Smartsheet

* Strong understanding and demonstrated experience in software development processes, including Product Development Lifecycle (PDLC), Continuous Delivery, DevOps, Scrum, Agile, capabilities organization models, and Kanban

* Strong understanding and demonstrated experience in Lean or Six Sigma

* Experience with ITSM/ITIL tools such as ServiceNow, etc.

* Demonstrated understanding of web technologies, browsers, analytics, reporting, and content management systems and processes

* Strong working knowledge of Gaming, Hospitality, and Retail industries

* Self-motivated, with a high sense of integrity, accountability, urgency, and drive

* Excellent communication skills, both verbal and written, and experience leading discussions and presenting to varying levels of leadership

* Ability to deal with ambiguity and work in a dynamic, results-oriented, environment

* Experience in defining and delivering portfolio and program reporting that provides insights and holds cross-functional teams accountable for delivering results