HVAC Technical Support Manager

2 weeks ago


Tolleson, United States RUSSELL SIGLER INC Full time

Position Summary:

Customer Assurance Manager delivers pre-sales and post-sales technical support on HVAC Equipment and Control products.


Key Duties and Responsibilities:

  • Build strong relationships with internal and external stakeholders
  • Provide technical support for Commercial HVAC equipment and controls
  • Perform job-site visits as needed to assist in the installation, troubleshooting, service and repair of Commercial HVAC equipment and controls
  • Provide technical Commercial HVAC equipment and controls product training
  • Build and maintain classroom training material and training equipment for Commercial HVAC equipment and controls products
  • Review, assess and resolve warranty related issues with contractors
  • Work directly with Carrier Territory Service Managers to resolve complex issues
  • Solid understanding of HVAC industry from a sales, installation, and service point of view
  • Travel as required


Critical Knowledge and Skills:

  • Communicate professionally and effectively with contractors, business owners, Engineering/Design firms and Sigler team members
  • Present information and training material in front of a group
  • Proficient in Microsoft Office tools and HVAC Service software
  • Strong multi-tasking and organizational skills
  • Exceptional customer service and communication skills
  • Work in a constant state of alertness and safe manner
  • Proficient in conflict resolution
  • Self-motivated with the ability to manage multiple priorities


Education and Experience:

  • Must have 5-10+ years in the HVAC industry, preferably related to the installation, commissioning and servicing of commercial equipment and controls
  • High school diploma or equivalent and higher education required
  • Trade School/vocational certifications in HVAC/R or related fields preferred



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