Technical Program Manager

1 month ago

Tolleson, United States CTDI Full time


CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide. 

This position is responsible for managing one of CTDI’s key customer programs - including customer communication, strategic thinking, project delivery and working with the operational and development team to ensure the success of the program. Specific responsibilities:

·Act as primary point of contact for the customer on software development for business initiatives

·Work with the CTDI Software Managers and development teams to understand the system flows and inter-dependencies of multiple customer interfacing software platforms.

·Gather business requirements from the customer and communicate them to the CTDI Software Management teams.

·Manage project performance, key deliverables and timelines to customer requirements and expectations.

·Resolve customer issues in a timely manner via a customer-defined escalation process and coordination of internal resources.

·Conduct regular meetings with Operations/Business managers to ensure customer needs and timelines are achieved.

·Provide creative thinking for process and systemic improvements to the program.

Required Skills:

·Excellent organization, attention to detail, time management, planning skills and the ability to handle multiple competing priorities

·Strong analytical, problem solving, and decision-making skills.

·Demonstrated ability to communicate effectively to multiple levels of management – able to build solid relationships

·Required to lead in-depth, interactive and detailed conversations/meetings with the customer and internal stakeholders

·Have the ability to work independently and as part of a team.

·Ability to create SQL queries and perform Data Mining

·Proficiency in MSOffice (Word, Excel, Power Point, and Project), report preparation and data analysis.

·Technical/System background preferred with SDLC Program Management experience

·Demonstrated ability to lead by example and effectively work in a team environment

·Ability to manage multiple concurrent objectives, projects, or activities

Required Experience:

·B.S. Degree in Engineering, Business, Information Technology, Project Management, Supply Chain or related discipline.

·5-7+ years Program, Project, or Operations Management experience in a fast-paced technical environment.

·2+ years’ experience within a high volume supply chain/distribution operations and logistics environment preferred.

·Strong business acumen and analytical thinking

·Experience in the telecommunications, cable industries or supply chain is highly desired.

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