Dispatcher & Warehouse Inventory

4 weeks ago


Queens, United States Datum Technologies Group Full time

Job Details:

Job Title: Dispatcher & Warehouse Inventory

Duration: Long-Term Contract

Location: Elmhurst, NY 11371 || On-Site


Job Description:

Key Responsibilities:

  • Provide service and customer support during field visits or dispatches.
  • Diagnose errors or technical problems and determine proper solutions.
  • Produce timely and detailed service reports.
  • Document processes and collect/analyze performance data to provide technical assistance.
  • Tie workflow to schedule and accurately document solutions for complex issues.
  • Create workaround procedures when standard procedures fail and ensure issue resolution.
  • Troubleshoot and develop technical solutions related to software and setup errors for field engineers, technicians, and customers.
  • Build and maintain positive relationships with customers.
  • Use a ladder safely as required.


Warehouse and Inventory Management:

  • Manage warehousing, staging, and distribution functions to maintain a warehouse and/or local inventory that provides quick access to mission-critical equipment worldwide.
  • Utilize established procedures and tools to analyze impact and fulfill service requests.
  • Implement and maintain defined warehouse standards across local and satellite locations.
  • Work collaboratively in a team setting, sharing information, and assisting others.
  • Perform testing, cleaning, packaging, and restocking of various types of equipment.
  • Communicate effectively with other teams within the Field Ops Organization.
  • Execute various duties as required, including Truck and Van Driving, Project Management, Equipment Receiving, IMAC Workorders, Network Projects, Shipping, and Inventory Control.
  • Research and determine the disposition of equipment for appropriate handling (e.g., Deinstallation, Defective, Retirement, Recovery).
  • Update and maintain accurate inventory counts within assigned Stock IDs.
  • Complete cycle counts as needed for the area of responsibility.
  • Utilize automated tools to perform various daily assignments.
  • Provide research, analysis, and problem resolution to team members.
  • Meet established Service Level Agreements for the delivery or shipment of orders.
  • Handle multiple assignments/tasks simultaneously in a fast-paced warehouse environment.


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