Technical Implementation Specialist

4 weeks ago

Schenectady, United States Lynkwell Full time

Lynkwell is an industry-leading EV charging technology and e-mobility company developing and deploying infrastructure solutions across North America. Ranked as one of the fastest-growing private companies in the United States the last two years in a row, Livingston has installed and connected over 7,000 charging stations both active and in development on its Charge Port network. Lynkwell offers a full suite of services and an industry-leading equipment catalog with over 500 products, including a wide variety of Level 2 and Level 3 (DCFC) charging equipment and award-winning software solutions


Lynkwell is looking for a Technical Implementation Specialist to join the team The ideal candidate for this role is analytical, and collaborative, with meticulous attention to detail, has a proactive approach to problem-solving, and a passion for delivering products that exceed customer expectations.


.Responsibilities:

  • Demonstrating the ability to research, document, and prioritize customer issues, using internal tools and raising to internal teams, Product Engineering, and additional stakeholders, when required.
  • Provide remote technical support to internal and external stakeholders, while incorporating updates to training materials and methodologies for both groups.
  • Troubleshoot technical issues and provide timely solutions, occasionally after standard business hours.
  • Managing customer expectations and the customer experience to improve customer satisfaction along our entire value chain and across all company touchpoints.
  • Collaborating with other Architects and Developers to provide technical design guidance to align with strategy and applicable technical standards
  • Working collaboratively to evaluate and make strategic decisions that will address specific technology design needs.
  • Provide feature explanation to Network Partners and internal stakeholders.
  • Assist developers in troubleshooting their integrations. This will involve debugging, troubleshooting and taking responsibility to see that the issue is fully resolved.
  • Creating or improving existing processes/procedures as well as developing/providing additional “white glove” support practices associated to incident prediction and prevention, and providing solution improvement opportunities to other teams in the organization.
  • Interpreting and translating goals into technical specifications, delivering thought leadership of specific technologies, and driving technology change
  • Leveraging business and domain acumen to interpret and translate architecture plans to business plans.
  • Building trusting and influential relationships and engaging with vendors and third parties as appropriate
  • Participate in and inform the validation and qualification of third-party equipment and software systems to be utilized in our solutions and service provisioning.


Requirements and skills

  • 2+ years of experience supporting high-value clients and internal teams with complex technical problems
  • Some general knowledge about database concepts and an overview of how data is stored and relates to each other
  • Basic understanding of general software engineering concepts like servers, databases, and message queues from a high level
  • Can gauge the technical complexity of an issue and involve different technical resources to resolve them quickly
  • Excellent written and verbal communication skills;
  • Demonstrated skill in Customer Support or Customer Service in a customer-facing role;
  • Ability to effectively prioritize and advance customer issues, as required; and,
  • Ability to multi-task and perform effectively under pressure.
  • Experience working with scripting languages and Web Architecture Principles


Additional Skills:

  • Has worked on simple software systems before and can write small scripts to automate repetitive tasks
  • Has experience with Javascript, Typescript, React.js, and MongoDB

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