QA Manager

4 weeks ago

Newark, United States Synergy Interactive Full time

We're currently partnered with a well-known Audiobook and Podcast company and we're seeking a QA Manager to join their Growth Marketing team.


Responsibilities:

  • Conduct comprehensive testing and validation of all in-app CRO tests before launch, ensuring a flawless user experience and minimizing the risk of bugs.

Basic Qualifications:

  • Perform end-to-end testing of A/B experiments to validate proper audience targeting, and confirm intended user experience
  • Partner with cross-functional QA teams and Products to ensure that new features are properly configured and that the supporting customer experiences function as intended
  • Help maintain accurate and up-to-date documentation for marketers on test designs and best practices for implementation (wikis, process docs, quips)
  • Oversee the maintenance and continuous updating of the current Figma board, ensuring accurate visual representation of the app experience.
  • Work with web and product QA teams to develop and refine global ways of working
  • Report on QA process findings and escalated issues (issue types, root causes, business impact, time to escalation, path to resolution)
  • Proactively monitor and triage trouble tickets assigned to the App CRO team, ensuring prompt resolution of any setup-related issues that may arise.
  • Update App CRO JIRA tickets with relevant details such as screenshots, launch and end dates, and comprehensive testing documentation (quips, wikis, FIGMA).
  • Minimum of 5 years experience in marketing or related technical roles supporting customer acquisition programs — preferably in mobile app roles with multichannel responsibilities (mobile web and desktop)
  • 5+ years of hands-on experience in quality assurance, UX testing, and execution of multichannel campaigns
  • Experience working directly with business stakeholders and technology teams on requirements gathering
  • Technically capable with excellent verbal and written communication skills
  • Experience working in Jira or similar project/workflow management software
  • Bachelor’s degree in Business, Marketing or a related field of study

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