Marketing QA Manager
2 weeks ago
Job Title: Marketing QA Manager
Duration: 09+ Months Contract
Location: Newark NJ 07102 (Hybrid – 2 days/Week)
Responsibilities
- Conduct comprehensive testing and validation of all in-app CRO tests prior to launch, ensuring a flawless user experience and minimizing the risk of bugs.
- Perform end-to-end testing of A/B experiments to validate proper audience targeting, and confirm intended user experience
- Partner with cross-functional QA teams and Product to ensure that new features are properly configured and that the supporting customer experiences function as intended
- Help maintain accurate and up-to-date documentation for marketers on test designs and best practices for implementation (wikis, process docs, quips)
- Oversee the maintenance and continuous updating of the current Figma board, ensuring accurate visual representation of app experience.
- Work with web and product QA teams to develop and refine global ways of working
- Report on QA process findings and escalated issues (issue types, root causes, business impact, time to escalation, path to resolution)
- Proactively monitor and triage trouble tickets assigned to the App CRO team, ensuring prompt resolution of any setup-related issues that may arise.
- Update App CRO JIRA tickets with relevant details such as screenshots, launch and end dates, and comprehensive testing documentation (quips, wikis, FIGMA).
Basic Qualifications:
- Minimum of 5 years experience in marketing or related technical roles supporting customer acquisition programs — preferably in mobile app roles with multichannel responsibilities (mobile web and desktop)
- 5+ years of hands-on experience in quality assurance, UX testing, and execution of multichannel campaigns
- Experience working directly with business stakeholders and technology teams on requirements gathering
- Technically capable with excellent verbal and written communication skills
- Experience working in Jira or similar project/workflow management software
- Bachelor’s degree in Business, Marketing or a related field of study
- Experience with A/B testing methodologies and tools
- Experience with conversion optimization for subscription-based services
- Fundamental understanding of how JSON and HTML can be used to optimize the user experience
- Experience testing and QA’ing in other languages a plus
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