QA Production Manager
2 weeks ago
Email Marketing Campaign QA Manager 1313437
A leading podcast and audiobook company is seeking a QA Production Manager for email marketing campaigns.
The right candidate
will work with marketing partners, production, segmentation, and strategy teams to understand campaign requirements, then work side-by-side with the team to ensure the quality of our communications.
The ideal candidate has
2-5+ years of experience in digital marketing or production
.
The company offers a
great work environment
Email Marketing Campaign QA Manager
Pay and Benefits:
Hourly pay:
$45-$55/hr
(Pay varies based on candidate's location and experience)
Worksite:
Leading podcast and audiobook company (
Newark, NJ
07102
- Hybrid or Remote, c andidates must be located in the United States)
W2 Employment,
Group Medical, Dental, Vision, Life,
Retirement Savings Program,
PSL
40 hours/week, 7 Month Assignment
Email Marketing Campaign QA Manager
Responsibilities:
End-to-end QA of email and push notification campaigns including copy, links, and rendering across devices and customer types (current member, prospect, etc.).
Ensure customer list criteria is correct and enforce segmentation best practices.
Review journey automation and customer lifecycle campaigns to guarantee the correct customers will receive the correct message at the correct time.
Triage any issues and find quick resolutions to issues where the root cause may be an email, push, or customer segment built by the marketing operations team.
Work with customer service and IT to address escalation issues, bugs, and support requests are addressed in a timely manner.
Maintain an accurate and current QA checklist for marketing operations team members and business partners.
Test and troubleshoot email templates to ensure the rendering of static and dynamic content.
Track and submit bugs for resolution and Identify areas of opportunity that require solutions to prevent recurring issues.
Manage daily/weekly progress reporting and defect resolution tracking. Report on the overall QA process, findings, and insights to understand trends.
Drive efficiencies in campaign execution through QA process and improvements.
Champion the QA process to ensure high campaign production standards, define test procedures, and modify to meet evolving needs.
Email Marketing Campaign QA Manager
Qualifications:
2-5+ years of experience in digital marketing or production.
Bachelor's Degree in Business, Marketing, Communication, Technology Field, or related field of study.
Expertise in managing and prioritizing multiple projects with great attention to detail.
Hands-on experience executing emails with Salesforce/Exact Target or similar ESPs (Email Service Providers)
preferred.
Moderate to advanced experience with Project Management tools such as JIRA
preferred.
Basic SQL experience and familiarity with queries
preferred.
Strong organizational and communication skills with proven ability to handle multiple projects in a fast-paced environment and ability to collaborate with cross-functional teams.
Technically capable, excellent communicator, and a desire to improve processes.
Strong analytical capability and a solid understanding of success metrics.
Proficient knowledge of MS Office.
Working knowledge and understanding of HTML.
Moderate to advanced HTML skills and a general understanding of email development
preferred.
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