QA Project Manager

2 weeks ago

Newark, United States Talenthub Workforce, Inc. Full time
Our client, a spoken word media giant, is looking for a qualified candidate to join their team as a marketing operations manager for its marketing operations team. This person will own the QA process for email and push notification communications, from list selection to post-campaign deployment.

Hours: Monday- Friday 9am-5pm

Length of assignment: 8 months

Pay: 72.00 per hour

Hybrid 2 days onsite three days remote in Newark NJ

*What we are looking for:*

Our ideal candidate will work with marketing partners, production, segmentation, and strategy teams to understand campaign requirements, then work side-by-side with the team to ensure the quality of our communications. You should have a demonstrated track record of email and push notification production, quality requirements, and test strategies. You should also be comfortable communicating with and between marketers and engineers.

*Key responsibilities include:*
* End-to-end QA of email and push notification campaigns including copy, links, and rendering across devices and customer types (current member, prospect, etc.)
* Ensure customer lists criteria is correct and enforce segmentation best practices.
* Review journey automation and customer lifecycle campaigns to guarantee the correct customers will receive the correct message at the correct time.
* Triage any issues and find quick resolutions to issues where the root cause may be an email, push, or customer segment built by the marketing operations team.
* Work with customer service and IT to address escalation issues, bugs, and support requests are addressed in a timely manner.
* Maintain an accurate and current QA checklist for marketing operations team members and business partners.
* Test and troubleshoot email templates to ensure the rendering of static and dynamic content.
* Track and submit bugs for resolution and Identify areas of opportunity that require solves to prevent recurring issues.
* Manage daily/weekly progress reporting and defect resolution tracking.
* Report on overall QA process, findings, and insights to understand trends.
* Drive efficiencies in campaign execution through QA process and improvements.
* Champion the QA process to ensure high campaign production standards, define test procedures and modify to meet evolving needs.

*Basic Qualifications*
* Minimum of 2-5 years of experience in digital marketing or production
* Expertise in managing and prioritizing multiple projects with a great attention to detail.
* Bachelor’s degree in business, Marketing, Communication, Technology Field, or related field of study
* Strong organizational and communication skills with proven ability to handle multiple projects in a fast-paced environment and ability to collaborate with cross-functional teams.
* Technically capable, excellent communicator, and a desire to improve processes.
* Strong analytical capability and a solid understanding of success metrics
* Proficient knowledge of MS Office
* Working knowledge and understanding of HTML

*Preferred Qualifications*
* Hands on experience executing emails with Salesforce/Exact Target or similar ESPs (Email Service Providers)
* Moderate to advanced HTML skills and a general understanding of email development
* Moderate to advanced experience with Project Management tools such as JIRA
* Basic SQL experience and familiarity with queries

(1313437)

(#REM123)

Job Types: Full-time, Temporary

Pay: $72.00 per hour

Schedule:
* 8 hour shift
* Monday to Friday

Education:
* Bachelor's (Required)

Experience:
* SQL: 2 years (Required)
* Salesforce: 2 years (Required)
* Jira: 2 years (Required)
* Digital marketing: 2 years (Required)

Work Location: Hybrid remote in Newark, NJ 07102

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