Email Marketing-QA Manager
2 weeks ago
*This will be a contract until 12/27/24*
Key Responsibilities:
- Perform end-to-end quality assurance (QA) of email and push notification campaigns, ensuring the accuracy of copy, links, and rendering across various devices and customer segments (current members, prospects, etc.).
- Verify the accuracy of customer list criteria and enforce best practices for segmentation.
- Review journey automation and customer lifecycle campaigns to ensure the appropriate messages are sent to the correct recipients at the right times.
- Address and resolve issues, identifying root causes related to emails, push notifications, or customer segments created by the marketing operations team.
- Collaborate with customer service and IT departments to resolve escalation issues, bugs, and support requests promptly.
- Maintain an up-to-date QA checklist for marketing operations team members and business partners.
- Test and troubleshoot email templates to ensure the correct rendering of static and dynamic content.
- Track and report bugs, identifying areas for improvement to prevent recurring issues.
- Manage daily/weekly progress reporting and defect resolution tracking, and report on overall QA processes, findings, and insights to understand trends.
- Enhance campaign execution efficiency through QA process improvements.
- Advocate for the QA process to ensure high standards in campaign production, define test procedures, and adjust them to meet evolving needs.
Basic Qualifications:
- 2-5 years of experience in digital marketing or production.
- Expertise in managing and prioritizing multiple projects with great attention to detail.
- Bachelor's degree in Business, Marketing, Communication, Technology, or a related field.
- Strong organizational and communication skills, with a proven ability to handle multiple projects in a fast-paced environment and collaborate with cross-functional teams.
- Technical proficiency, excellent communication skills, and a desire to improve processes.
- Strong analytical capabilities and a solid understanding of success metrics.
- Proficient in MS Office.
- Working knowledge and understanding of HTML.
Preferred Qualifications:
- Hands-on experience executing emails with Salesforce/Exact Target or similar Email Service Providers (ESPs).
- Moderate to advanced HTML skills and a general understanding of email development.
- Moderate to advanced experience with project management tools such as JIRA.
- Basic SQL experience and familiarity with queries.
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