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Technical Customer Success Engineer

3 months ago

Boulder, United States Insight Global Full time

Looking to join a climate-tech company? We are looking for incredible, mission-oriented people who are motivated by solving complex problems to join one of our clients.


Job Title: Technical Customer Success Engineer

Duration: FTE

Location: Boulder, CO - hybrid in office/remote

Comp: TBD - most likely anywhere between a base salary of 90k-120k


WHO WE ARE LOOKING FOR:

● University Qualification in Electrical/Mechanical/Mechatronic/BMS engineering (or a similar field)

● 2-5 years experience in the HVAC industry

● Familiar with Building Management System (BMS) and knowledge of building services

● Experience being in a customer facing role

● Proven experience of working in a fast-paced environment

● Competitive and achievement orientated

● Ability to work autonomously

● Possession of a positive attitude and an interest in learning

● Willing to step-up to help fellow team members

● Excellent oral and written communication skills

● Willingness to travel to client sites. Full drivers license required.


WHAT ELSE CAN WE TELL YOU:

● Be a foundation team members in our US expansion;

● Work full time, Monday to Friday, with flexibility for in office and remote work;

● Company laptop and phone - having the reliable, quality tools to do your job is essential, and we’ll provide you with them;

● Opportunities to grow, develop and be challenged in your role - progress is paramount, so you’ll receive the support and guidance you need to help you achieve your career goals;

● Knowing that each day you work here, you’ll be taking climate action

● A market competitive salary package including benefits.

● A range of employee perks, ranging from team drinks & lunches to an EAP service.

● Experience in a rapidly growing and diverse business - be part of something exciting, and be a key player in helping to shape us and the future of building energy efficiency


WHAT YOU’LL DO:

As a Customer Success Engineer, you’ll work alongside a Customer Success Manager / CS Lead to understand customer requirements and drive all technical aspects of the post-sales engagement with customers.

● Be responsible for delivering an exceptional customer experience for our clients.

● Become the voice of the customer, by empathizing with them, understanding their needs, motivations and key business challenges

● Own customer accounts and create loyal, repeat customers ensuring growth, satisfaction, and retention.

● Create multiple champions across several functions within each site (e.g. facilities, sustainability, procurement, marketing, etc).

● Drive adoption and engagement of our platform through training and continuous engagement across multiple touch points with the client, and their contractors.

● Use our platform to monitor building equipment, as well as identify and resolve energy savings and operational inefficiencies

● Perform an in-depth analysis of building operations, develop energy analysis, environment quality and equipment health reports and implement HVAC optimization strategies to improve building operations, energy efficiency and indoor environment.

● Maintain regular, open communication with building operations teams with occasional on site visits.

● Be a platform expert and an advocate for us, ensuring clients understand the value our platform provide