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Product Support Specialist
3 months ago
SUMMARY
Our client, a leading cosmetics ingredient manufacturer, is seeking a Technical Support Specialist to join their team. This global organization is offering a competitive benefits package and dynamic team driven environment The position of Technical Services Specialist is responsible for providing professional and efficient support to all customers and internal teams. This is a critical role in providing superior customer experience to our customers who need certain documents to move forward in purchasing quality products.
RESPONSIBILITIES
- Prepares and delivers customer product statement requests that come in via email or phone.
- Coordinates and prepares technical questionnaires; ability to work cross-functionally to complete these requests.
- Provides documentation to customers on demand; some of these documents include flow charts, residual solvent statements, shelf life, elemental impurity statements, etc.
- Provides references and resources regarding our products and/or customers applications.
- Determines actions necessary to eliminate recurrence of customer inquiries to streamline customers buying habits and improve customer experience.
- Supports and prepares documents for customer bid situations.
- Ability to cross reference products from competitors using website and/or other tools.
QUALIFICATIONS
- Bachelor's degree (B. A.) from four-year college or university with GPA of 3.5 or higher
- Proficient in the Microsoft Office Suite, ERP and MRP systems
- Demonstrated professional process management skills.
