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Head of Community
2 months ago
Job Title: Head of Community
Job Type: Part-time (to start)
Expected Hours: 20-30hrs/week
Location: Venice, CA / On-site
Start Date: August 1, 2024 (or sooner if available)
Compensation: $3,000/month
*Opportunity for FT position after contract period (at least three months) with a salary of $66,000/year
**Please email a cover letter and examples of relevant experience to apply@thekinn.co.**
KINN Overview
The KINN is a membership network that empowers conscious entrepreneurs* to solve some of the most meaningful challenges of our time. We envision a world where every business is a powerful force for positive change, leaving a profound impact on the individual, surrounding communities, and the planet. By fostering and cultivating transformative spaces (physical & digital), the KINN nurtures learning, connection, and collaboration. Our members are individuals and businesses actively walking the path of self and societal transformation, whether they are at the very start of this path or well on their way.
Our flagship 5200 sq ft clubhouse, located in the heart of Venice, CA, offers a collaborative workspace, inner development accelerators, workshops, events, and cultural programming. It attracts some of the most brilliant conscious leaders in Los Angeles.
The KINN is a pioneering initiative in North America, dedicated to building a world-class team and working environment for our community to thrive. We maintain an open-minded, growth-oriented approach and a curiosity about the world around us. Our team embodies kindness, self-awareness, passion, a strong work ethic, and a can-do attitude.
Our Values
- Empowerment - We bring out the best in others to live into their fullest contribution
- Impact - Committed to prioritizing ways to improve our positive impact on an individual, society, and planetary level
- Integrity - We lead with integrity in every business decision
- Compassion - We foster an environment for unconditional support
- Inclusion - A nonjudgmental space and a place for people from all walks of life, cultures, genders, etc.
Position Overview
The Head of Community will foster and maintain positive relationships with members by ensuring member satisfaction, addressing their needs, and enhancing their overall experience. KINN Members are entrepreneurs, solopreneurs, and intrapreneurs from start-ups to large corporations. As Head of the Community, you will listen, make connections inside and outside of membership, bring solutions to challenges, share resources, and more to further members’ professional and personal missions. You will work closely with the management, event, and sales teams to implement strategies that increase member engagement, retention, and satisfaction.
Our Ideal Candidate
You are empathetic, curious, and resourceful. You are a natural networker who listens intently and thrives in making connections. You are a problem-solver and a supportive guide, always ready to share resources and bring innovative solutions to advance our member’s professional and personal missions. You are an organized and detail-oriented individual. Your creative flair shines when organizing engaging events and activities for club members, and your collaborative spirit makes you a natural team player. With a knack for high-quality customer service, you effortlessly address member inquiries and concerns, ensuring their satisfaction and retention. Your strong communication skills keep members informed and engaged through various channels, while your ability to analyze data helps identify areas for improvement. As a connector and a proactive problem-solver, you excel in developing solid relationships with members, making them feel welcomed and valued from the moment they join.
Role & Responsibilities
Member Engagement:
- Develop and maintain strong relationships with all members.
- Regularly interact with members to gather feedback and address their concerns.
- Organize and oversee member events, activities, and programs to enhance the member experience.
Member Retention:
- Implement strategies to increase member retention rates.
- Identify and address any issues or challenges that may affect member satisfaction.
- Monitor membership renewals and follow up with members to ensure they renew on time.
Connector:
- Continuously seek ways to make connections, provide resources, and solve member business challenges.
- Bring in external resources and experts as needed.
- Establish personal relationships that build trust.
Member Services:
- Provide high-quality customer service to members, ensuring their needs are met promptly and efficiently.
- Assist members with inquiries, bookings, and other club-related services.
- Coordinate with other departments to ensure seamless service delivery to members.
Communication:
- Keep members informed about member news, events, and updates through various communication channels (member portals, emails, newsletters, social media, etc.).
- Respond to member inquiries and concerns in a timely and professional manner.
- Develop and distribute surveys to gather member feedback and implement improvements based on the results.
Data Management:
- Analyze member data to identify trends and areas for improvement.
- Generate reports on member engagement, satisfaction, and retention metrics.
Team Collaboration:
- Work collaboratively with the management and event team to develop and implement member-focused initiatives.
- Provide training and support to other staff members to enhance the overall member experience.
- Participate in regular team meetings to discuss member feedback and improvement strategies.
Other:
- Actively participate in the growth and expansion of The KINN.
- Actively contribute to SOPs, internal projects, and organizational growth opportunities.
- Other duties as assigned.
Requirements and skills
- Bachelor's degree in Communications, Business, Hospitality, Social Sciences or a related field.
- 5+ years of experience in start-ups, coaching, member management, events, sales, partnership management, member experience, or a related field.
- Excellent communication and interpersonal skills.
- Strong attention to detail and ability to manage multiple projects and deadlines.
- Familiarity with industry trends and best practices.
- Experience with Hubspot, CRM systems and project management software.
- A team player with leadership skills.
- Ability to work flexible hours, including evenings and weekends, as needed.
- Motivated to build something special and help others do the same.
Benefits
- Flexible schedule.
- Opportunity to work with a dynamic and innovative team.
- Opportunity for fast growth and advancement within the company
- Opportunity to network with industry professionals.
- Surround yourself with conscious entrepreneurs and founders who are making a difference in the world.
To apply, please send your cover letter and resume to apply@thekinn.co with the subject: Head of Community.
