HVAC Service Coordinator
3 weeks ago
Job Title: HVAC Service Coordinator
Location: San Francisco, CA
Job Overview
We seek a dedicated and experienced HVAC Service Coordinator to join our San Francisco, CA team. This role is crucial for ensuring the smooth and efficient scheduling and dispatching of HVAC service technicians for commercial projects throughout the Bay Area. The ideal candidate will have a proven track record of stability in their work history and in-depth knowledge of the commercial HVAC industry.
Key Responsibilities
- Efficiently schedule and dispatch HVAC service technicians to commercial job sites, ensuring timely completion of service calls.
- Act as the primary point of contact for clients, addressing service requests and providing updates on service progress and completion.
- Provide ongoing support to field technicians, coordinating resources and troubleshooting issues to ensure optimal service delivery.
- Maintain accurate records of service requests, technician schedules, and job progress in the company's service management software.
- Monitor service quality and client satisfaction, implementing improvements as needed to meet industry standards and client expectations.
Qualifications
- Minimum of five years of experience as a Service Coordinator or Dispatcher in the commercial HVAC industry.
- Must be a local candidate with a stable and verifiable work history in the Bay Area.
- Strong understanding of HVAC systems, including chillers, boilers, and building automation systems.
- Familiarity with service management software, Bluebeam, and other industry-standard tools.
- Excellent verbal and written communication skills with a customer-focused approach.
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