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Front Office Coordinator

3 months ago


Portland, United States Self-employed Full time

Overview

Ronald P. Cody DMD a dental practice located in Portland, ME dedicated to the delivery of excellent dental care in a comfortable and safe environment. We excel at high-quality adult dental care and are very active in the local community. We are currently recruiting for a full-time Front Office Coordinator to lead and manage our front office (40 hrs/week, Monday through Friday). This role will be responsible for facilitating all customer service, patient scheduling, transactions, and general business.


Position Summary


Role Responsibilities:


Manage Front Office:

  • Ensure schedules are fully booked and we achieve productivity goals 
  • Provide exceptional customer service in person and on the phone to patients, families, staff, vendors and the community: greeting guests, observing front door/guest protocols, facilitating daily patient flow, procedures, etc
  • Coordinate all patient communication via our software NetHealth. 
  • Oversee the reception area to insure effective telephone and mail communications both internally and externally (i.e. responding to voicemails) to maintain professional image
  • Manage check-in and registration process for all appointments including physician appointments and medical imaging.
  • Own all scheduling and patient organization through Dentrix - patient bookings, patient files and agreements, patient communications with other offices. Maintain all patient charts and ledgers up to date
  • File invoices, process payments, collect payments, insurance interactions (i.e. submitting claims)
  • Delegate tasks to front office assistant as needed


Admin Tasks:

  • Daily closing processes and SOPs
  • Coordinates the maintenance of office equipment
  • Participates as needed in special projects
  • Capacitate to understand basic dentistry and dental assistance as needed


YOU ARE:

  • Highly motivated – a self-starter with a positive attitude
  • Driven by a dynamic, fast-paced environment
  • Excellent at communication skills, both written and verbal
  • Extremely organized and have high attention to detail
  • Reliable and dependable
  • A representative of our team’s core values: integrity, cleanliness, courteousness, and reliability
  • Able to take, receive, and apply feedback on the go
  • Able to work collaboratively, both internally and externally


Position Requirements:

  • Bachelor’s Degree preferred
  • 2+ years of customer experience
  • Exceptional customer service skills; Strong written and verbal communication: understanding of what to say in specific conversations
  • Thorough knowledge of modern office equipment, including multi-phone lines systems, fax, copiers, scanners, etc.;
  • Proven ability to handle confidential information and work with minimal supervision;
  • Proficient with MS Office Suite, including Word, Excel, and Outlook. Dentrix experience beneficial
  • Ability to speak to patients with confidence and take feedback
  • Comfortable working in a small-team environment


Compensation:

  • Base Salary: $50-55K Annual
  • Bonus: As determined
  • Ability to raise salary after 6 months and 1 year if graduated performance, development, and proficiency are demonstrated
  • Full health insurance (Blue Cross Blue Shield) 
  • Vacation time and 7 paid holidays 
  • Retirement plan (after 3 years of employment) 
  • Comprehensive dental care 
  • Orthodontic clear aligner treatment (after 1 year of employment)