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Oracle Service Cloud Engineer
2 months ago
Role: Oracle Service Cloud Engineer (Technical Support)
Location: Jersey City, NJ (Onsite)
Job Type: Contract
For one of our Clients in the Insurance Segment we are searching for Oracle Service Cloud Engineer.
Skills Must have
- Bachelor’s degree with 7 to 9 years of Exp range
- Must have strong technical experience demonstrating a solid background on successful Oracle B2C Service Cloud (Rightnow) implementations.
- Agent console and CP customizations
- Chat, Knowledge & CP interfacing with custom portals
- Rules & Workflow Implementation
- eMail Management
- Custom Add-in development
- Custom Processes development
- REST API development
- Sound knowledge on AJAX, HTML/CSS, PHP.
- Conduct operational support for Oracle RightNow CRM workspaces.
- Define, document and align user’s profiles with business functions, create workspaces, and develop automated workflows.
- Provide administrative support on a daily basis, including provisioning and de-provisioning.
- Develop operational reports and dashboards, provide documentation of processes and procedures.
- Troubleshooting experience in variety of technical issues.
- Knowledge of SSO, SAML & OAUTH implementation.
Nice to have
- Insurance domain exp.
- Below trainings/certifications completed, is preferred
- Oracle Service Cloud Administration
- Oracle Service Cloud Analytics
- Oracle Service Cloud Integration for Developers