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Client Relations Associate

2 months ago

Miami, United States Alex Hanna Law Full time

Alex Hanna Law is currently seeking a Client Relations Associate to join our team of professionals in Miami, FL.


Job Summary: This position is primarily responsible for the customer service and satisfaction as well as sales.


Job Responsibilities:

  • Applies sales techniques to offer service in every call. (inbound/outbound).
  • Identifies and assess clients’ needs to achieve satisfaction.
  • Handles complaints, provides appropriate solutions and alternatives within time limits.
  • Meets bi-weekly sales quotas.
  • Processes traffic tickets, DUI, Criminal cases, car accidents and others as assigned.
  • Opens clients’ accounts by indexing client, ticket, payment account information.
  • Configures accurate client files.
  • Serves clients by providing excellent customer service in person and on the telephone.
  • Performs daily inbound and outbound calls.
  • Delivers excellent customer service to each and every client.
  • Maintains client records by updating account information.


Requirements:


Education and Experience:

  • High School Diploma or equivalent
  • Minimum of 1 year relevant work experience.


Skills and Abilities:

  • Excellent communication skills in both verbal and written.
  • Spanish is a must.
  • Excellent customer service and documentation skills
  • Excellent listening and phone skills
  • Excellent time management and interpersonal skills
  • Must be proficient with computers
  • Must be detail-oriented, a team-player and be quality focused
  • Ability to analyze information and to multi-task
  • Ability to problem solve

Compensation and Benefits:

  • Best Training in practice
  • Unlimited career growth
  • Hands on Trial experience
  • Fast paced environment
  • Full benefits
  • Top salary