Network Operations Manager

4 weeks ago

Jacksonville, United States The Talent Source Inc Full time

Opportunity for a career focused Manager Network Operations to join a prominent municipality in Jacksonville.

This is an immediate opportunity to lead the modernization of Network Infrastructure in a hybrid onsite / remote model. Infrastructure Managers demonstrating proven experience are encouraged to apply to this opportunity ASAP.


Experience guidelines:

  • Proven leadership of the network and telecom team and management of all voice and data network, wireless, and telecom infrastructure for a corporate or public sector environment
  • Prefer knowledge of legacy voice and call center systems such as Cisco Finesse, along with UCaaS.
  • Network certification such as Cisco CCNA.
  • Ability to manage risks and handle crises.
  • Exceptional customer communication and interpersonal skills at all levels of the organization.
  • Ability to effectively prioritize and execute tasks in a dynamic environment
  • Attention to detail and ability to organize and maintain multiple tasks and processes.
  • Ability to implement formal procedures for increasing productivity, driving consistent service delivery and increasing customer satisfaction.
  • Good analytical and problem solving skills to resolve technological problems.
  • Experience with developing Requests for Proposals (RFPs) for network hardware and services.
  • Experience in developing and renewing service contracts on-time and establishing service level agreements with telecom providers.
  • Recruits staff, interviews, and hires.
  • Conducts employee mentoring, performance reviews, holds employees accountable for optimal performance, and counsels when needed, consistent with the City’s HR guidelines.
  • Communicates clear direction, manages for results, and leads organizational change.
  • Assigns responsibility, takes corrective action, demonstrates leadership in evaluating, developing, and motivating employees.


How will your talents be utilized? ·

  • Manage upgrade of VoIP phone system to UCaaS solution.
  • Vendor management and cost negotiations for cost/value based pricing.
  • Lead network/voice incident response activities, root cause analysis, and mitigation.
  • Ensures high availability of mission critical business systems
  • Proactively monitors infrastructure resources to mitigate outages and service interruptions.
  • Ensures timely upgrades and patches to infrastructure firmware, hardware, and software products.
  • Maintain network security.
  • Leads best practice firewall management.
  • Guides network architecture and hardware refresh strategy to fit business requirements and projected growth.
  • Establishes and maintains infrastructure standard operating procedures.
  • Organizes and maintains inventory of all hardware and software resources.
  • Network and voice project management.
  • Annual budget preparation, expense monitoring, invoice approvals.
  • Managing procurement of network and voice services, hardware, and software.


The client offers an extensive suite of benefits including generous PTO, 401k and eligibility to participate in the Florida Retirement program.

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