Assistant Manager
3 weeks ago
Title: Assistant Manager, Worldwide Platform Feature Servicing
Location: Universal City, CA 91608
Duration: 12 Months
Job Description:
The Assistant Manager will be responsible for servicing Feature Film and promotional materials to a select group of Worldwide Electronic-Sell Through, Video-On-Demand, and Premium Video-On-Demand clients who license products from the Client. This position will be responsible for setting up delivery in a timely fashion and in accordance with contractual terms.
Responsibilities:
- Aggregate and organize information from various internal/external sources to ensure all assets are ordered and tracked in a timely matter for EST/VOD release.
- Work with multiple internal groups and outside facilities to ensure all necessary materials are created and delivered per established workflows.
- Quickly investigate and resolve material rejections. Keep clients informed throughout and communicate with other teams as needed to mitigate the impact on other clients.
- Coordinate with Sales, Product Management groups, and Artwork/Metadata team to deliver high volumes of digital content for launches and troubleshoot issues.
- Maintain reports of all products licensed, delivery requirements, and status of servicing. Update purchase orders and inventory systems with relevant delivery and invoice information.
- Respond to client inquiries regarding content or deliveries.
- Assist in metadata and art delivery when needed.
- Utilize Client portals to track materials and problem-solving.
- React quickly to resolve short-term issues without losing track of longer-term tasks; prioritize requests, self-direct, and maintain focus under strict deadline pressure and concurrent priorities.
- Perform other related duties as requested by management.
Desired Characteristics:
- Positive work ethic with high degree of integrity and professionalism
- Familiarity with digital content as distributed via New Media, such as online sales/rentals, game consoles, subscription services, etc.
- Advanced Knowledge with Excel, including Macros. (VBA), Databases, Pivot Tables, VLOOKUP, and other Advanced Formulas.
- Prior experience in Film/TV Distribution or Operations
- Knowledge of videotape, digital encoding formats and electronic delivery methods
- Understanding of component-based workflows
- Project management skills – able to collect project requirements from stakeholders, author a plan of action with goals and timelines, delegate tasks efficiently with concise instructions, and follow through completion without missing deadlines.
- Must work effectively under own initiative and strict deadlines
- Critical thinker capable of processing and applying new complex information
- Superior ability to communicate clearly and professionally with both internal and external clients/customers
- Detail oriented problem solver capable of identifying the problem, thinking of and implementing a solution
- Ability to adapt quickly to new technologies, changing priorities, and processing systems
- Proven leader with the ability to motivate others and accomplish group goals.
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