Assistant Manager
4 days ago
Job Summary:
Cold Stone Creamery is seeking a highly skilled and motivated Assistant Manager to join our team. As a key member of our management team, you will be responsible for leading and developing our team of employees to deliver exceptional customer service and drive sales growth.
Key Responsibilities:
- Train and Coach Employees: Develop and implement training programs to ensure employees have the skills and knowledge needed to provide excellent customer service and meet sales targets.
- Delegate Tasks and Provide Follow-up: Assign tasks and responsibilities to team members and provide regular feedback and coaching to ensure they are meeting expectations.
- Hold Team Accountable: Monitor team performance and hold team members accountable for meeting sales targets and providing excellent customer service.
- Ensure Fast and Friendly Service: Lead by example and ensure that all team members are providing fast and friendly service to customers.
- Staff and Schedule Appropriately: Manage staffing levels and schedules to ensure adequate coverage during peak periods and minimize labor costs.
- Ensure Proper Cash Handling: Monitor and ensure that all cash handling procedures are followed and that all discrepancies are investigated and resolved promptly.
- Ensure Appropriate Inventory and Ordering: Monitor inventory levels and ensure that orders are placed in a timely manner to avoid stockouts and minimize waste.
Requirements:
- High School Diploma or Equivalent: Required
- 1-2 Years of Management Experience: Required
- Excellent Communication and Leadership Skills: Required
- Ability to Work in a Fast-Paced Environment: Required
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