Application Support Analyst
1 month ago
*Hybrid in Pittsburgh*
Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $45-$50
Job Summary:
We are seeking a highly skilled Enterprise Systems Support Specialist to join our team. This role is not a DevOps position but focuses on Tier 1/2 support for enterprise systems. The ideal candidate will have a strong background in Linux, Windows Server support, and batch processing, with the ability to troubleshoot production databases and perform deep dives into error logs. This position requires a versatile individual who can wear many hats and provide expert support across various enterprise components.
Key Responsibilities:
- Provide Tier 1/2 support for enterprise systems, excluding end-user related tasks.
- Utilize Linux commands (e.g., ls, ltr, cs) for day-to-day operations and troubleshoot production databases.
- Edit files and perform application support tasks in a Linux environment.
- Support Windows Server environments and understand group policy at a base level.
- Manage batch processing and ensure smooth operation of production servers.
- Log on to production servers and perform necessary support tasks.
- Navigate and query databases to gather supplemental support information.
- Conduct robust troubleshooting scenarios, including deep dives into MS Exchange logs.
- Analyze error logs to identify error stacks and determine root causes.
- Serve as a Subject Matter Expert (SME) on enterprise components within the system.
- Describe the back-end application layer and web layer, and understand the L1, L2, and developer roles.
- Collaborate with DevOps Engineers to create bug fixes and improve system performance.
- Engage in scripting and automated actions, such as server pinging, with hands-on experience.
- Participate in on-call rotations, including US on-call once every four weeks (5 pm to 10 pm) and global weekend on-call every two months.
- Utilize tools such as GitLab, CI/CD, Jenkins, Docker, and microservices for incident management and support.
Qualifications:
- Professional experience with Linux and Windows Server support.
- Familiarity with batch processing and production server management.
- Experience with database navigation and query execution.
- Strong troubleshooting skills, particularly with MS Exchange logs and error analysis.
- Ability to describe and support enterprise systems and application stacks.
- Hands-on scripting experience and familiarity with automated actions.
- Experience with GitLab, CI/CD, Jenkins, Docker, and microservices.
- Excellent communication skills and ability to work in a team environment.
- Willingness to participate in on-call rotations and provide support during off-hours.
Preferred Experience:
- 2-3 years of experience in a similar support role.
- Experience in a high-advance pipeline environment with direct collaboration with DevOps Engineers.
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